BRADLEY CHRISTOPHER
Grand Saline,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Commercial Video Monitoring Specialist
Everon (ADT Security)
03.2024 - 01.2025
- Monitored security systems to ensure optimal performance and rapid response to alerts
- Analyzed incident reports to identify trends and recommend improvements in monitoring processes
- Led training sessions for new staff on monitoring protocols and system operations
- Developed standard operating procedures to enhance efficiency in incident response workflows
Identity Restoration Specialist
Gen Digital
07.2022 - 02.2024
- CITRMS Certified.
- Able to communicate with highly stressed members and resolve potential identity theft.
- Educating members on cybersecurity and what steps to take to ensure safety.
- Ability to maintain a high level of call volume in a fast paced environment which includes but not limited to; multitasking between members and merchants to resolve fraud.
- Excellent organizational skills.
- Excellent customer service skills.
Cyber Security Specialist
NortonLifeLock
10.2021 - 07.2022
- Successfully processed hundreds of cyber tips, receiving information and initiating investigation for speedy resolution.
- Learned about latest security threats from blogs and online publications.
- Mentored junior employees in departmental activities and procedures.
- Educated individuals on complex computer terms using easy-to-understand wording.
Insurance Inspector
CIS Group
06.2013 - 06.2021
- Conducted thorough property investigations to identify and classify damages for customer claims
- Analyzed information gathered by investigation and report findings and recommendations
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
- Examined claims forms and other records to determine insurance coverage
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Sales Associate
PPG
02.2011 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales.
Terminal Operator
LOVES Fuel Terminal
06.2009 - 02.2010
- Performed troubleshooting, adjustment and minor repairs on equipment requiring attention, participating in major repairs as needed
- Performed troubleshooting on facility equipment, escalating service calls when appropriate
- Implemented safe handling of chemicals and petrochemicals by way of tank transfers, truck tank loadings and off-loadings
- Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances
- Handled and tested liquid assets, checking for purity, signs of corruption and other factors
- Took readings and recorded data on physical gauges and side gauges on tanks, hoses and other transportation equipment.
Education
Tyler Junior College
High School Diploma -
Richland High School - North
Richland, TX05.2005
Skills
- Data entry
- Detail-oriented
- Multitasking abilities
- Excellent work ethic
- Reporting
- Technical Analysis
- Goal Setting
- Flexible Schedule
- Attention to Detail
- Coaching and Mentoring
- Problem-Solving
- Documentation and Reporting
- Teamwork and Collaboration
- Analytical Thinking
- Call Center Operations
- Reliable & Trustworthy
- Data Management
Timeline
Commercial Video Monitoring Specialist
Everon (ADT Security)
03.2024 - 01.2025
Identity Restoration Specialist
Gen Digital
07.2022 - 02.2024
Cyber Security Specialist
NortonLifeLock
10.2021 - 07.2022
Insurance Inspector
CIS Group
06.2013 - 06.2021
Sales Associate
PPG
02.2011 - 01.2013
Terminal Operator
LOVES Fuel Terminal
06.2009 - 02.2010
High School Diploma -
Richland High School - North
Tyler Junior College