Bradley Cobb
Greensboro,NC
Summary
Dynamic Application Support Professional with a proven track record at Volvo Trucks, excelling in application troubleshooting and user account management. Recognized for enhancing customer satisfaction through effective problem resolution and collaboration. Adept at managing complex technical issues, ensuring optimal software performance, and delivering exceptional customer support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
APPLICATION SUPPORT PROFESSIONAL
Volvo Trucks
Greensboro, USA
01.2021 - Current
- Work with User Admin to identify threats and suspicious accounts to determine if they’re legit customers for PTT Software within the North American Region
- Manage, monitor, fix and resolve complex technical issues within multiple applications
- Create, set up and assign roles for dealer, fleet locations throughout the US and Canada
- Create cases for end users and work with multiple departments to fix issues
- Assign vehicle identification numbers to partner locations
- Attend weekly Scrum meetings to help create and execute plans to improve applications
- Provided technical support for software applications used in truck manufacturing.
- Resolved user inquiries related to software applications via telephone and email.
SOFTWARE QA ENGINEER INTERN
Talent Now
Greensboro, USA
01.2024 - 08.2024
- Performing functional, UI, smoke and regression testing
- Created detailed test cases in TestRail, Jira and monitored bug defects
- Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge
- Used Chrome DevTools to check network errors
- Attended weekly scrum meetings to discuss plans of action
IT SUPPORT ADMINISTRATIVE
EssilorLuxottica
Greensboro, USA
01.2017 - 01.2020
- 15-20 Inbound/Outbound Calls Daily to help support customers
- Distributed work to multiple departments and managed order database
- Helped set up employees in Active Directory
- Worked with IT to fix printer and scanner errors
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Technical Support Representative
Market America
Greensboro, North Carolina
01.2013 - 11.2016
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented customer interactions and solutions in the support database system.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Guided customers through product features and functionalities for optimal usage.
- Enhanced customer satisfaction by actively listening to concerns and providing timely responses.
Education
Information Technology Systems Administration - Associate’s Degree
My Computer Career
Internet Marketing - Marketing
Full Sail University
Skills
- Application troubleshooting
- Software configuration
- User account management
- Bug tracking
- Technical documentation
- Software testing
- IT security awareness
- Problem solving
- Customer support
- Time management
- Customer assistance
- Team collaboration
- Technical support
- Application support
- Status reporting
- Testing activities
- Software installation
- System monitoring
- Application maintenance
- Performance optimization
- Configuration management
- Marketing
- Application implementation
- Database administration
- Maintenance and troubleshooting
- Problem resolution
- Customer education
- System analysis
- Customer-facing presentation skills
- Troubleshooting documentation
- Application upgrades
- Application evaluation
- Application monitoring
- Trouble ticket maintenance
- Ticket management
- Support end-users
Certification
- MTA: Security Fundamentals, Microsoft
- MTA: Windows Server Administration Fundamentals, Microsoft
Training
- SOC Analyst, Coursera Online
- Manual QA Engineer Testing, Careerist Online
- Agile Scrum Master, Udemy Online
- Product Owner Fundamentals, Udemy Online
Personal Information
Title: IT Professional
Languages
Spanish
Limited
Timeline
SOFTWARE QA ENGINEER INTERN
Talent Now
01.2024 - 08.2024
APPLICATION SUPPORT PROFESSIONAL
Volvo Trucks
01.2021 - Current
IT SUPPORT ADMINISTRATIVE
EssilorLuxottica
01.2017 - 01.2020
Technical Support Representative
Market America
01.2013 - 11.2016
Information Technology Systems Administration - Associate’s Degree
My Computer Career
Internet Marketing - Marketing
Full Sail University