Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Bradley Cusick

McAlester,OK

Summary

Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving fosters positive relationships and drives results. A collaborative team player, adaptable to evolving needs, consistently prioritizing efficient and empathetic service delivery. Recognized for reliability and a proactive approach in aligning customer and organizational objectives.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pizza Hut
03.2025 - Current
  • - Handled customer calls per shift, resolving order issues
  • - Managed payment discrepancies and delivery concerns with professionalism.

Customer Service Agent

Alorica
08.2019 - 01.2024
  • - Provided inbound phone support for major telecom client.
  • - Used CRM software to manage support tickets and follow-up tasks.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Remote/On-Site

Education

High School -

Webb City High School
05.2017

Skills

  • Analytical problem solving
  • Customer engagement
  • Effective listening
  • Problem-solving skills
  • Efficient data input
  • Telecommunications support expertise

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Pizza Hut
03.2025 - Current

Customer Service Agent

Alorica
08.2019 - 01.2024

High School -

Webb City High School

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