Hi, I’m
Bradley Davis
Overland Park,KS
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my technical expertise and exceptional service skills at Edelman-Lyon to exceed customer expectations and mentor junior technicians. My knack for troubleshooting and fostering team collaboration has consistently improved project outcomes and safety standards.
Overview
13
years of professional experience
1
Certification
Work History
Edelman-Lyon
Senior Technician
11.2020 - Current
Job overview
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
- Completed preventive maintenance on set schedules.
- Collaborated with cross-functional teams to successfully complete high-priority projects on time and within budget.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
Sleep Inn and Suites
Hotel Manager
02.2012 - 05.2019
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
Education
Excelsior Springs High SchoolExcelsior Springs, MO
05.2010
Skills
- Customer support
- Troubleshooting skills
- Electrical systems
- System installations
- Troubleshooting and resolution
- Advanced repair techniques
- Safety awareness
- Technical assistance
- Hand and power tools
- Technology-savvy
- System diagnostics
- Safety
- Multitasking and organization
- Works Well Under Pressure
- Documentation and reporting
- Customer service
- Troubleshooting
- Workload management
- Preventive Maintenance
- Attention to detail
- Team Training
- Quality control
- Maintenance and repairs
- Customer interaction
- Staff education and training
- Project Support
- Work Planning and Prioritization
- Design Techniques
- OSHA compliance
- Written/Verbal communication
- Relationship building
Certification
OSHA 10
OSHA 30
Timeline
Senior Technician
Edelman-Lyon
11.2020 - Current
Hotel Manager
Sleep Inn and Suites
02.2012 - 05.2019
Excelsior Springs High School
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