Bradley DeLand
Laurel,MS
Summary
Results-driven and detail-oriented professional with over 10 years of experience as a Quality Control Technician at DIRECTV/AT&T. Skilled in satellite, cable, and telecommunications management, with expertise in troubleshooting, problem-solving, and delivering exceptional service. Strong commitment to customer satisfaction and technical excellence. Proven ability to diagnose and resolve customer issues promptly. Proficient in system installation, quality assurance, and team leadership. Excellent communication skills, both verbal and written. Seeking a challenging position in Management/Remote to utilize technical expertise and dedication to quality assurance. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Control Technician
DIRECTV/AT&T
08.2010 - Current
- Successfully resolved customer technical issues, ensuring high levels of customer satisfaction
- Expertise in troubleshooting satellite, cable, and telecommunications systems
- Installed and calibrated equipment for optimal performance
- Ensured quality assurance through thorough testing and verification of systems
- Managed inventory and controlled supplies for efficient operations
- Led a team of technicians, providing guidance and support.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained quality documentation and records for conformance with relevant standards.
- Monitored production output to verify quality standards ahead of dispatch.
- Proposed corrective actions to address recurring quality issues.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed tests and inspections to conform to established standards.
- Reported problems and concerns to management.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
Sergeant E-5/Heavy Vehicle Mechanic
MISSISSIPPI ARMY NATIONAL GUARD
10.2004 - 10.2012
- Operated diagnostic equipment to assess, troubleshoot and repair MRAP (mine resistant ambush protected) ASVs (armored security vehicles)
- Conducted preventive maintenance checks and services
- Interpreted wiring diagrams to perform complex electrical repairs, welding repairs, managed logs, budgets and payroll
- Mentored, evaluated, and coached enlisted soldiers.
- Selected hand tools, power tools and precision measuring instruments according to task requirements.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Reassembled and tested equipment after repairs to verify function and performance.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Repaired machinery and equipment according to manufacturer specifications.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Restored and modified equipment using welding and metal fabrication techniques.
- Developed preventative maintenance plans to limit operational disruption.
Industrial Maintenance Mechanic (Electrical)
WHIRLPOOL CORPORATION
01.2005 - 01.2009
- Performed electronic and electrical repairs on high voltage and low voltage wiring
- Completed extensive welding repairs to hydraulic presses and assembly lines, as well as robotic operations and repairs
- Worked as a heavy equipment operator, handling hydraulics, pneumatics, air conditioning, and tool repair.
- Operated hoists, cranes and power tools to disassemble devices and remove defective parts.
- Performed regular inspections and regularly lubricated machinery.
- Utilized troubleshooting tools and schematics to identify parts needing repair.
- Anhydrous ammonia and Chiller preventive Maintenance
- Installed and maintained compressed air units required for facility presses, heavy forging equipment and blasters.
- Read blueprints and schematic drawings of machinery to determine appropriate procedures and necessary supplies.
- Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
- Educated production workers on routine preventive maintenance techniques and monitoring compliance.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Ensure health, safety and industry policies and standards are kept in compliance.
Target Systems Repairer
CAMP MCCAIN TRAINING SITE
01.2004 - 01.2005
- Handled troubleshooting, technical support, and repair of ballistic target system for range control and repair electrical issues caused by weather and lighting strikes
- Programmed sequencing of target timing and adhered to critical safety rules in changing targets.
Material Handling Instructor
BATESVILLE JOB CORPS CENTER
01.2000 - 01.2004
- Delivered instruction in forklift operation and warehouse safety to 300 students
- Successfully tutored each student to obtain a GED under state-testing standards.
Education
Certificate - Fiber Optics Installer
UMASS Global
Online 07.2022
Certificate - M1A1 Tank Turret Mechanic
US Army
Fort Dix, NJ01.2008
Certificate - Traffic Management
U.S. Army Transportation School
Fort Eustis, VA01.1997
High school - Mechanical studies and electrical
North Brunswick High School
Leland, NC07.1995
Skills
- Satellite, cable, and telecommunications management
- Troubleshooting and problem-solving
- System installation
- Quality assurance and control
- Customer service and support
- Inventory control
- Process improvement
- Team leadership
- Excellent communication skills
- Product Sampling
- Testing Procedures
- Compliance Verification
- Continuous Improvement
Certification
- SBCA CERTIFIED
- COMMSCOPE NEXT GENERATION 5G CPI CERTIFIED FOR CBRS AND SAS ACTIVATION WIRELESS INTERNET TRAFFIC
- WARRIORS LEADERSHIP COURSE
- CERTIFIED FORKLIFT INSTRUCTOR
- EPA UNIVERSAL TECHNICIAN HVAC
- Class D
- Air Conditioning Certification
Personal Information
- Military Service Branch: United States Army
- Military Service Rank: E5
Timeline
Quality Control Technician
DIRECTV/AT&T
08.2010 - Current
Industrial Maintenance Mechanic (Electrical)
WHIRLPOOL CORPORATION
01.2005 - 01.2009
Sergeant E-5/Heavy Vehicle Mechanic
MISSISSIPPI ARMY NATIONAL GUARD
10.2004 - 10.2012
Target Systems Repairer
CAMP MCCAIN TRAINING SITE
01.2004 - 01.2005
Material Handling Instructor
BATESVILLE JOB CORPS CENTER
01.2000 - 01.2004
Certificate - Fiber Optics Installer
UMASS Global
Certificate - M1A1 Tank Turret Mechanic
US Army
Certificate - Traffic Management
U.S. Army Transportation School
High school - Mechanical studies and electrical
North Brunswick High School
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