Summary
Overview
Work History
Education
Skills
Timeline
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BRADLEY DUNN

Kalamazoo,MI

Summary

Highly motivated enthusiastic customer service agent with exceptional performance who will strive to exceed your expectations and reach your established goals. Experience with employee supervision and operations. A proven leader with excellent coaching skills and the ability to boost employee morale.

Overview

15
15
years of professional experience

Work History

ENVOY AIRLINES
09.2013 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

UNITED AIRLINES
03.2012 - 11.2013
  • Performed ramp and daily ticket counter duties
  • Trainer for United safety program

Ramp Agent

EXPRESS JET
11.2011 - 03.2012
  • Responsible for baggage/freight receipt and distribution
  • Servicing Aircraft as need be

INSIDE SALES

HILLS MCCANNA
09.2008 - 04.2009
  • Responsible for daily operations, projecting lead times, new acquisitions and sales orders
  • Managed nationwide distributor base for incoming revenue
  • Identified requirements for orders including current and future assemblies utilizing sales projections

Education

Bachelor of Science - Advertising/Public Relations

Grand Valley State University
Allendale
04.2002

Skills

  • Operational Efficiency and Safety
  • Business Administration
  • Security Awareness
  • Strategic Planning

Timeline

ENVOY AIRLINES
09.2013 - Current

UNITED AIRLINES
03.2012 - 11.2013

Ramp Agent

EXPRESS JET
11.2011 - 03.2012

INSIDE SALES

HILLS MCCANNA
09.2008 - 04.2009

Bachelor of Science - Advertising/Public Relations

Grand Valley State University

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