Dynamic Sales Associate with a proven track record at Gorilla Fireworks, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing store performance through effective teamwork. Adept at problem-solving and maintaining a flexible schedule, ensuring exceptional service in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Sales Associate
Gorilla Fireworks
07.2015 - 07.2025
Assisted customers in product selection and provided exceptional service.
Familiarized with inventory management systems to track stock levels.
Maintained cleanliness and organization of sales floor to enhance customer experience.
Supported team members in executing promotional displays and merchandising strategies.
Assisted work crews with maintenance and landscaping
Processed transactions accurately using point-of-sale systems.
Engaged with customers to understand needs and recommend suitable products.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Volunteer Firefighter
City of Houston Fire Department
08.2009 - 10.2022
Responded to emergency incidents, providing critical support during firefighting operations.
Conducted fire safety inspections, identifying hazards and ensuring compliance with regulations.
Assisted in training new volunteers on firefighting techniques and equipment usage.
Collaborated with team members to develop effective emergency response strategies.
Participated in community outreach programs to promote fire safety awareness and education.
Maintained firefighting equipment, ensuring readiness and reliability for emergency situations.
Coordinated with local agencies during large-scale emergencies to optimize resource allocation.
Led drills and simulations, enhancing team preparedness for real-life fire scenarios.
Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
Administered first aid and conducted emergent response management.
Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
Minimized risk of accidents on scene by following established protocols regarding traffic control management.
Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
Increased public awareness about fire safety through participation in community events and media interviews.
Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Trained new firefighters to comply with safety protocols and equipment usage.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Collaborated with other emergency responders on scene to establish adequate fire suppression.