Results-oriented professional with extensive experience in mechanical management and customer service. Skilled in training teams, implementing preventative maintenance programs, and developing efficient workflows that improve service delivery and customer satisfaction.
Work History
Mechanic Manager
8 Years 11 Months
Fetters Farm and Repair LLC | 09.2017 - Current
Supervised daily repair operations and maintenance tasks to optimize service delivery.
Implemented safety protocols to ensure compliance with industry standards and regulations.
Trained new mechanics on equipment use, repair techniques, and shop procedures.
Developed workflow processes that enhanced efficiency in repair services and customer satisfaction.
Analyzed mechanical issues and provided solutions to improve equipment performance and reliability.
Managed inventory levels, ensuring availability of necessary tools and parts for timely repairs.
Created a safety-focused work environment by enforcing strict adherence to safety regulations and conducting regular inspections of equipment and facilities.
Reduced vehicle downtime for clients by streamlining maintenance schedules and ensuring timely repairs.
Implemented preventative maintenance programs for customers'' fleets, reducing overall repair costs and extending vehicle life spans.
Parts Sales Manager
10 Years 5 Months
Five Points Implement Co. | 04.2008 - 09.2018
Managed parts inventory, ensuring optimal stock levels and timely replenishment.
Developed and implemented effective sales strategies to enhance customer engagement and retention.
Oversaw team performance, providing training and mentoring to improve product knowledge and sales techniques.
Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
Established strong relationships with customers, addressing inquiries and resolving issues efficiently.
Conducted regular performance reviews, setting goals aligned with organizational objectives for team members.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Led a team of sales associates to consistently surpass monthly sales goals.
Education
High School Diploma
Fairfield High School | Leesburg, OH | 05.1989
Skills
Team player good communication and get along well with others very mechanically inclined and a problem solver
Affiliations
I’m a Master Mason Leesburg Lodge #78 Go to Good News Gathering Churchim an avid fisherman and outdoors person