Results-oriented professional with a robust background in field operations and maintenance. Recognized for enhancing service delivery through effective troubleshooting and strong client relationships, ready to drive operational excellence and customer satisfaction.
Work History
Field Service Representative
6 Years 8 Months
Veolia | 10.2019 - Current
Conducted on-site inspections to ensure compliance with environmental regulations and safety standards.
Diagnosed and resolved technical issues for water treatment systems, enhancing service delivery efficiency.
Developed training materials and mentored junior staff on equipment operation and maintenance procedures.
Implemented process improvements that increased response times for service calls, boosting customer satisfaction.
Collaborated with cross-functional teams to coordinate equipment installations and upgrades at client locations.
Led initiatives to optimize field operations, reducing downtime through effective troubleshooting strategies.
Fostered strong client relationships by providing expert consultation on system performance and maintenance schedules.
Enhanced customer satisfaction by providing timely and efficient field service support.
Developed lasting relationships with clients through excellent communication and professionalism.
Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
Managed inventory of replacement parts, ensuring availability for prompt service delivery.
Reduced equipment failures, conducting preventative maintenance and routine inspections.
Signal Maintainer
9 Years 1 Month
Union Pacific | 09.2010 - 10.2019
Inspected and maintained signal systems to ensure operational safety and compliance with regulations.
Diagnosed signal malfunctions using advanced troubleshooting techniques and diagnostic tools.
Collaborated with engineering teams to implement system upgrades, enhancing reliability of signaling operations.
Trained junior signal maintainers on safety protocols and equipment operation best practices.
Read and interpreted circuit prints, blueprints, schematics and drawings to efficiently complete job tasks and projects.
Assisted in the installation of new signal systems, ensuring proper functionality before integration into existing infrastructure.
Maintained accurate records of all signal maintenance activities to ensure compliance with industry regulations.
Responded to emergency situations promptly, taking necessary actions to restore signal functionality while maintaining safety for all involved parties.
Lead Carpenter Foreman
4 Years 6 Months
RJ Construction | 03.2006 - 09.2010
Supervised on-site construction activities, ensuring adherence to safety protocols and project specifications.
Mentored junior carpenters, providing training on advanced carpentry techniques and best practices.
Coordinated with project managers to develop timelines and allocate resources effectively for multiple projects.
Implemented process improvements that enhanced workflow efficiency and reduced material waste during construction phases.
Education
High School Diploma
Highland Senior High School | Pocatello, ID | 06-1997