Genalyn Bradley
Port Arthur,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Online English Instructor
ADEC Innovations
03.2018 - 05.2019
- Taught English to Japanese students of different proficiency levels. (preschool to high school)
- Taught basic to intermediate English skills including reading and speaking.
- Encouraged participation by maintaining a positive attitude and proactively engaging students in activities and lessons.
- Tailored lessons to accommodate differences in learning style and speed
Teacher Support Associate (admin task) / Coach/Mentor
CHINA ONLINE INC
08.2016 - 03.2018
- Developed and delivered effective and engaging coaching sessions to struggling teachers individually and in small groups to improve performance.
- Monitored and completed daily/weekly/monthly reports on teachers' attendance,attrition, and retention rate and developed strategies to remedy problems, and helped improved teachers' performance.
- Assisted teachers with online classroom management and document coordination to maintain positive learning environment.
Course Coordinator/ Trainer/Online English Lead Instructor
BBT ONLINE GLOBAL INC
03.2011 - 08.2016
- Led and Conducted training for teachers on new teaching techniques and learning strategies to achieve productive learning experiences.
- Designed and developed instructional materials using data from student learning style assessments.
- Monitored teachers' attendance and classes on day to day basis.
- Taught Business English language to Japanese Professionals.
- Made use of available technologies in daily learning, such as Skype, Zoom, and Adobe connect.
- Evaluated students' abilities and grasp of the English language, keeping appropriate records and preparing progress reports.
- Advised and counseled students to help them develop the skills and knowledge required to succeed.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Customer Sales Representative
WEST CONTACT SERVICES INC
03.2010 - 03.2011
- Managed over 50 calls per day, assisting customers with their hotel room and restaurant reservations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Negotiated prices, terms of sales, and service agreements
Education
Bachelor of Secondary Education - English
Polytechnic University of The Philippines
Taguig City, Philippines2006
Skills
- Verbal and Written Communication
- Customer Relationship Management
- Language Skills
- Problem-Solving Ability
- Customer Service
- Active Listening
- Team Leadership
- Business English
- Curriculum Development
- Instructional Strategies
Timeline
Online English Instructor
ADEC Innovations
03.2018 - 05.2019
Teacher Support Associate (admin task) / Coach/Mentor
CHINA ONLINE INC
08.2016 - 03.2018
Course Coordinator/ Trainer/Online English Lead Instructor
BBT ONLINE GLOBAL INC
03.2011 - 08.2016
Customer Sales Representative
WEST CONTACT SERVICES INC
03.2010 - 03.2011
Bachelor of Secondary Education - English
Polytechnic University of The Philippines