Bradley Green
Garland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Customer Support Analyst
AMI Strategies
02.2024 - 10.2025
- Provided timely assistance to customers, addressing inquiries and resolving issues effectively.
- Collaborated with cross-functional teams to streamline support processes and enhance customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-up actions.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Optimize customer wireless mobility accounts to maximize savings.
Mobility Analyst
Advantix Solutions Group
08.2021 - 02.2024
- Analyzed data trends to identify operational efficiencies and strategic growth opportunities.
- Developed comprehensive reports that informed executive decision-making and resource allocation.
- Conducted market research to support strategic initiatives and improve competitive positioning.
- Optimize customers mobility accounts to maximize savings.
Family Manager
Myself
04.2016 - 08.2021
- Coordinated family schedules and activities to optimize time management and enhance daily routines.
- Developed and implemented household budgets, ensuring effective resource allocation and financial planning.
- Managed meal planning and preparation, focusing on nutritional balance and dietary needs for all family members.
- Organized family events, fostering communication and collaboration among relatives to strengthen relationships.
- Established routines that improved efficiency in daily chores, promoting teamwork among family members.
- Trained children in essential life skills, preparing them for increased independence over time.
- Maintained a clean and organized household for improved efficiency and stress reduction.
Advantix Solutions Group
Mobility Analyst
09.2011 - 04.2016
- Analyzed data trends to identify operational efficiencies and strategic growth opportunities.
- Developed comprehensive reports that informed executive decision-making and resource allocation.
- Conducted market research to support strategic initiatives and improve competitive positioning.
- Optimize customers mobility accounts to maximize savings.
Customer Service Representative
Advantix Solutions Group
03.2007 - 09.2011
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Trained new team members on product knowledge and service protocols to ensure consistent support.
- Managed high-volume call queues, ensuring timely responses and adherence to service level agreements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
South Garland Highschool
Garland, TXSkills
- Call center experience
- Complaint handling
- Sales support
- Escalation management
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Decision-making
- Email communication
- Help desk support
- Data entry
- Customer response
- Issue troubleshooting
- Analytical thinking
- Conflict resolution
- Appointment scheduling
- Payment processing
- Salesforce
- CRM software
- Customer service
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Remote support
Timeline
Customer Support Analyst
AMI Strategies
02.2024 - 10.2025
Mobility Analyst
Advantix Solutions Group
08.2021 - 02.2024
Family Manager
Myself
04.2016 - 08.2021
Advantix Solutions Group
Mobility Analyst
09.2011 - 04.2016
Customer Service Representative
Advantix Solutions Group
03.2007 - 09.2011
High School Diploma -
South Garland Highschool