Bradley Grubbs
Red Oak,TX
Summary
I am a fast and accurate worker, I always apply myself for potential growth. My individual development plan is to increase productivity and help a company grow and improve. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
26
26
years of professional experience
Work History
Technician
Cross Country Pest Control
03.2023 - Current
- I am responsible for my own routes that I run daily performing numerous duties including: treating homes and businesses for insects, rodents, and termites
- Provide estimates for customers and driving in business by signing customers up for varying service packages and treatment options
- I generate any where from $1,250 to $5,500 a day from the routes I run and the jobs I sell
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Recovery Advocate
Recovered and Free
06.2021 - 03.2023
- Took recovering addicts and alcoholics through the 12 steps of Alcoholics Anonymous
- Ran groups and taught the steps
- Communicated with family members
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
Sales Associate/Assistant Manager
Sonic Drive-In
03.2020 - 06.2021
- Worked in the kitchen as a shift leader
- Worked register up front and in drive through
- Performed Assistant manager duties including: opening store, closing store, counting tills and doing deposits, managing employees
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared food orders quickly while adhering to strict quality standards, resulting in satisfied customers.
- Assisted in managing the flow of customers during peak hours, ensuring that all guests were attended to in a timely and courteous manner.
- Assisted in training new team members, ensuring they were well-prepared to deliver exceptional service.
Project Forman
Kahn Mechanical
03.2011 - 07.2017
- Preformed many management duties including; Overseeing production of up to twenty workers, ordered all material for jobsite and coordinated arrival of said material to the jobsite
- Conducted coordination and scheduling with other trades and general contractors
- I also kept up with time for my employees and oversaw the general production of the project
- Delivered project updates to superintendent and detailed issues that could halt work progress.
- Implemented risk mitigation strategies by conducting regular hazard assessments and addressing identified risks proactively.
- Streamlined workflow processes for improved efficiency and timely project delivery.
- Managed budget constraints successfully while still delivering exceptional results on each project undertaken.
- Reduced project costs by optimizing material usage, negotiating with suppliers, and streamlining workflows.
- Kept meticulous records on supplies, parts, equipment and employees' hours for each job.
- Adapted quickly to unforeseen challenges during projects without compromising quality or timelines through strategic problem-solving skills.
- Coordinated with subcontractors to ensure seamless integration of their work into the overall project timeline and quality standards.
- Facilitated efficient change order management by effectively communicating changes to all stakeholders and adjusting schedules accordingly.
Project Forman
DMI Corp - Decker Mechanical
05.2003 - 01.2011
- Preformed many management duties including; Overseeing production of up to twenty workers, ordered all material for jobsite and coordinated arrival of said material to the jobsite
- Conducted coordination and scheduling with other trades and general contractors
- I also kept up with time for my employees and oversaw the general production of the project
- Delivered project updates to superintendent and detailed issues that could halt work progress.
- Implemented risk mitigation strategies by conducting regular hazard assessments and addressing identified risks proactively.
- Streamlined workflow processes for improved efficiency and timely project delivery.
- Managed budget constraints successfully while still delivering exceptional results on each project undertaken.
- Reduced project costs by optimizing material usage, negotiating with suppliers, and streamlining workflows.
- Adapted quickly to unforeseen challenges during projects without compromising quality or timelines through strategic problem-solving skills.
- Coordinated with subcontractors to ensure seamless integration of their work into the overall project timeline and quality standards.
- Facilitated efficient change order management by effectively communicating changes to all stakeholders and adjusting schedules accordingly.
HVAC Mechanic
DMI Corp - Decker Mechanical
05.2003 - 01.2011
- Preformed daily tasks that were given to me by supervisor including; installing all work to be performed in a timely manner with quality installation
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Worked overtime, holidays and weekends to accommodate company needs.
HVAC Mechanic
Ohlen Air Inc
04.2000 - 05.2003
- Preformed daily tasks that were given to me by supervisor including; installing all work to be performed in a timely manner with quality installation
Assistant Manager
Fast Forward Clothing Company
08.1998 - 04.2000
- Oversaw production of all employees that were under my watch
- Did all scheduling for employees, preformed some of the hiring process
- Also received and inventoried all merchandise that was received
- Opened and closed the store; including counting out the register and taking all money to the bank
- Did some display designing and stuff of that nature
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Education
GED -
North Mesquite High School
01.2000
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Customer relationship building
- Upselling and cross selling
Timeline
Technician
Cross Country Pest Control
03.2023 - Current
Recovery Advocate
Recovered and Free
06.2021 - 03.2023
Sales Associate/Assistant Manager
Sonic Drive-In
03.2020 - 06.2021
Project Forman
Kahn Mechanical
03.2011 - 07.2017
Project Forman
DMI Corp - Decker Mechanical
05.2003 - 01.2011
HVAC Mechanic
DMI Corp - Decker Mechanical
05.2003 - 01.2011
HVAC Mechanic
Ohlen Air Inc
04.2000 - 05.2003
Assistant Manager
Fast Forward Clothing Company
08.1998 - 04.2000
GED -
North Mesquite High School
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