Bradley Harvey
Denver,CO
Summary
Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Overview
26
26
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon.com
Aurora, CO
11.2021 - 03.2023
- Maintain accurate records of employee labor hours to ensure compliance with state employment laws
- Oversee the daily management of the pack department
- Provide cover for area managers in the event of holiday or sickness
- Manage staff OnShift, fairly assigning tasks, leading meetings, and overseeing completion of duties in line with requirements
- Work with the area manager to review and update Standard Operations Procedures (SOPs)
- Maintain up-to-date knowledge of SOP within the company and ensure compliance to these standards within the pack department
- Meet daily and monthly production targets, adjusting systems as necessary to ensure KPIs are constantly met
- Ensure adherence to safety regulations, report injuries, and maintain a safe working environment
- Train and motivate staff, monitoring performance metrics and creating initiatives to improve them.
Client Field Technical Service Associate
Dell Systems
Plano, TX
03.2016 - 01.2017
- Supporting day-to-day operations by documenting business requirements, technical details, and performing application updates and changes to meet all Security Requirements
- Incident management via Cherwell Ticketing System
- Maintain documentation on calls, respond to clients, escalate problems to other team members (server team, network team, security team, etc) as required by documentation procedures
- Implementing new processes and workflows needed for access to web services
- Operating as the single point of contact for application service request, problems, and issues
- Train users, mentor and motivate new analysts
- Manage and update content for intranet website
- Working with customers to advise them on best practices and to implement the necessary changes to address their business needs
- Providing consultation services as needed to keep customers apprised of the latest technological developments available
- Preparing and disseminating customer documentation to keep them apprised of available technical services
- Providing feedback in meetings with peers to provide input and recommend strategies, practices, processes, or procedures for successful implication
- Functioning in a team environment to identify and classify received incidents
- Also to undertake an immediate effort to restore failed IT services as quickly as possible working with other Infrastructure groups
- Assisting customers and clients with understanding system functionality of applications with authentication requirements for proper application access, ensuring all Security requirements are met on behalf of the Sonic Infrastructure
- Performing backups using Symantec Backup Exec
- Maintaining user policies and security for multiple domains
- Providing rotation assistance with on-call technical support for after-hour issues.
IT Systems Analyst
Alcon Laboratories
Fort Worth, TX
05.1997 - 11.2009
- Performing multiple roles in support in the data center
- Responsible for monitoring job systems, writing reports, and fixing abends in an IBM AS/400 system
- Performed daily job scheduling and backups in an environment of AS/400 Iseries, OS/MVS/ESA, and windows
- Provided global T2/T3 support to over 7,000 users in 12 countries
- Monitor infrastructure and compute four Global Data Centers using Tivoli Enterprise console, MPlus, and Orion enterprise operations console
- Schedule, create and monitor jobs and schedules via Control-M and AS/400 native job scheduler
- Load, initialize and manage tape media for AS/400 and TSM backups
- Perform and review AS/400 backups using BRMS, assisted with troubleshooting of failed backups
- Integral part in the Change Management process by promoting all changes to production environments then completed testing and documenting of changes
- One of three shift leads for the team and "on call" resource for escalated issues.
Education
High School Diploma -
Gateway High School
Fort Worth, TX05-1996
Skills
- Systems Analysis
- Software Troubleshooting
- Staff Scheduling
- Safety Regulations Adherence
- Work Prioritization
- Rf Device Usage
- Regulation Knowledge
- Relationship Building
Timeline
Amazon Fulfillment Associate
Amazon.com
11.2021 - 03.2023
Client Field Technical Service Associate
Dell Systems
03.2016 - 01.2017
IT Systems Analyst
Alcon Laboratories
05.1997 - 11.2009
High School Diploma -
Gateway High School