Bradley Hendrix
Salem,OR
Summary
A highly analytical and collaborative professional with diverse experience in telecommunications, client relations, project management, and right of of way permitting. Proven ability to manage teams, optimize processes, ensure data integrity, and support strategic decision-making through detailed reporting and effective communication. Seeking to leverage a strong background in problem-solving and systems coordination to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Crisis Associate, QMHA
Marion County Health and Human Services
Salem, Oregon
05.2024 - Current
- Tracks and analyzes data for Aid and Assist clients from the Oregon State Hospital to monitor client progress and program outcomes.
- Conducts regular meetings with Oregon Health Authority data and policy analysts to review data for accuracy, identify systemic trends, and ensure alignment with state objectives.
- Develops and presents data visualizations, including charts and graphs, to provide Marion County Crisis Center leadership with regular updates, directly supporting strategic decision-making for the OSH pilot program.
- Performs case management services for individuals within the Aid and Assist program, providing a direct understanding of the program's impact.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Client Relations Lead and Permitting Specialist
ADP Resources LLC
Dallas, Oregon And Remote, OR
08.2019 - 01.2024
- Provide day-to-day supervision to staff, ensuring department operation efficiency.
- Create processes with operational standards with companies that include Charter, Comcast, AT&T, and TDS (Telephone and Data Systems).
- Coordinate, track, and monitor permit submissions prepared and submitted by engineering vendors to local and state municipalities.
- Ensure vendor submittals meet project standards and jurisdictional requirements before submission.
- Maintain permit status updates, documentation, and project timelines.
- Managed client onboarding processes and ensured smooth transitions for new accounts.
- Collaborate with engineering vendors to resolve issues related to missing information, resubmittals, or rejections.
- Develop and implement company and department administrative standards for project success.
- Work to resolve barriers for the successful delivery of project objectives.
- Ensure proper closeout of all assigned projects within the company.
- Coordination of diverse project teams made up of internal and external resources to ensure efficient alignment of priorities, collaboration, and accountability.
- Collaborate with multiple departments, internally and externally, to provide oversight and support throughout the project's duration.
- Communicate as necessary with project stakeholders to ensure relevant information is distributed in a timely manner.
- Report on project status, project progress, and key performance indicators for each project to senior management.
- Calculate and provide the weekly project financial report to the company ownership.
- Establish and maintain positive working relationships with team members, internal sources, and external sources.
- Organize company and department meetings as needed.
- Assist the Project Manager by leading the analysis of technical and/or commercial documentation to support project implementation, permitting, and the timely resolution of disputes, as required.
- Manage and coordinate a team to complete project deliverables.
Client Services Associate
Surety Solutions LLC, A Arthur J Gallagher Company
Salem, OR
03.2017 - 03.2019
- Reviewed new surety submissions and requested any additional information necessary to complete an accurate analysis.
- Prepared Underwriting Analysis and GIAs on approved accounts.
- Made decisions to reject or approve bond within assigned authority.
- Processed and set up files in the system to ensure all required data, attachments, and correspondence are appropriately filed.
- Prepared forms as needed.
- Used current file data to include financial statements, personal financial statements, personal credit reports, applications and GIAs when necessary and any other related underwriting items for active surety accounts.
- Performed required research on surety contracts and bond form requirements to determine associated risk of obligations.
- Conferred regularly with Senior Surety Underwriters and President of Surety to develop underwriting acumen.
- Maintained over 1,200 accounts for renewals.
- Attended regular meetings with underwriters and marketing for weekly progress, updates, and goal setting.
- Contributed to the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
- Supported business activity, such as handling new business applications, compiling information for the business to submit high-quality and accurate Request for Proposal (RFP) responses, and processing certificates of insurance.
Cobbler
Soft Star Shoes LLC
Philomath, OR
06.2014 - 03.2017
- Crafted new footwear and provided repair and maintenance services for worn or damaged shoes.
- Involved replacing soles, heels, or other parts of the shoe, patching holes or tears, and restoring the appearance and functionality of the footwear
Education
Bachelor of Science - Human Services - Family Sciences
Oregon State University
Corvallis, OR12-2015
Associate of Arts - Human Services
Linn Benton Community College
Albany, OR06-2011
Skills
- Data analysis
- Data visualization
- Project management
- Regulatory compliance
- Client onboarding
- Microsoft Outlook
- Microsoft Excel
- Microsoft Teams
- Microsoft Office
- Telecommunications permitting - Federal, State, City, County
- Make Ready
- Outside Plant Fiber design
- UG and Aerial Pre construction
- Right of way and private easement determination
- Google Earth
- GIS analytics
- Conflict resolution
- Documentation
- Communication
- Project quoting
- Problem solving
- Project management
- Project coordination
- Teamwork
- Leadership and mentoring
- Customer service
- Account management
- Contract analysis
- CRM platforms
Affiliations
- Processional Women's football coach for the Oregon Ravens
- Elementary Basketball coach through Boys and Girls Club
Timeline
Crisis Associate, QMHA
Marion County Health and Human Services
05.2024 - Current
Client Relations Lead and Permitting Specialist
ADP Resources LLC
08.2019 - 01.2024
Client Services Associate
Surety Solutions LLC, A Arthur J Gallagher Company
03.2017 - 03.2019
Cobbler
Soft Star Shoes LLC
06.2014 - 03.2017
Bachelor of Science - Human Services - Family Sciences
Oregon State University
Associate of Arts - Human Services
Linn Benton Community College
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