Bradley Henry
Help Desk Technician
Jersey City,NJ
Summary
Friendly and proactive individual with strong problem-solving abilities and passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Business Partner
Father & Son Landscaping LLC
Paterson , NJ
04.2017 - Current
- Managed operational logistics, optimizing scheduling, resource allocation, and project timelines through data-driven decision-making
- Implemented digital tracking systems for equipment and financial records, improving efficiency and operational transparency
- Developed sales strategies and client engagement processes, leveraging CRM tools to drive 20% business growth and increase client retention by 15%, fostering stronger client relationships and boosting repeat business.
- Applied problem-solving and risk management techniques to ensure cost-effective operations, resulting in a 10% reduction in operational expenses while maintaining high service quality and client satisfaction.
Assistant Lab Technician (Internship)
Saint Peter's University
Jersey City, New Jersey
03.2023 - 05.2024
- Maintained and calibrated laboratory equipment, ensuring optimal performance and compliance with safety standards
- Provided technical support for lab-related issues, diagnosing and resolving equipment malfunctions akin to IT troubleshooting
- Maintained internal control safeguards for system access, preventing 0 data breaches and ensuring 100% confidentiality and integrity of company data across 3 departments..
- Managed lab inventory and procedural records, enhancing operational efficiency and resource tracking
IT Help Desk Technician (Part-Time)
Saint Peter's University
Jersey , NJ
12.2022 - 03.2023
- Provided Tier 1 technical support to students, faculty, and staff, resolving hardware, software, and network connectivity issues
- Diagnosed and mitigated security incidents, safeguarding university systems and reinforcing cybersecurity best practices
- Navigated legal and regulatory challenges, ensuring 100% compliance with cybersecurity laws and industry standards like GDPR, HIPAA, and CCPA, avoiding potential fines and legal issues.
- Facilitated 100+ password resets, ensuring secure access management
Education
Bachelor of Science - Cyber Security, Business Management
08.2021 - 05.2025
- Relevant Coursework: Cyber Security Plan & Risk Management, Network Protocols & Defense, Computer Architecture & Operating Systems, Cryptology, Disaster Recovery, Secure Software Development, Information Technology Ethics, Database & Data Administration, Data Structures
- GPA: 3.2
- Elected to Secretary for Computer Science Club in 2024
- Member of Delta Sigma Pi Professional Fratenity
- Member of The National Society of Leadership & Success
- Awarded Deans List Recipeant 2023
Skills
Knowledgeable in
undefinedCertification
Mastercard Cybersecurity virtual experience program on Forage, 01/01/25, Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team., Helped identify and report security threats such as phishing., Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
Leadership And Development
- President, Delta Sigma Pi Professional Fraternity, 01/01/23 - 01/01/25, Organized and executed eight fraternity events, fostering professional development and networking opportunities., Led a team of 17 members, resulting in a 15% increase in membership and a 0.2-point rise in average member GPA., Developed a mentorship program, pairing upperclassmen with freshmen to provide academic and professional guidance, leading to a 20% improvement in organizational engagement.
- Member, National Honor Society for Computing and Information Disciplines Upsilon Pi Epsilon (UPE), Jersey City, NJ, 05/01/24, Organized and conducted five professional development workshops on cybersecurity career paths, technical resume writing, security-focused interviewing skills, and networking strategies., Provided mentorship and technical guidance to students pursuing careers in cybersecurity and IT, emphasizing industry best practices and security frameworks.
Accomplishments
National Honor Society for Computing and Information Disciplines - Upsilon Pi Epsilon (UPE) | Jersey City, NJ
- Organized and led five professional development workshops on cybersecurity career paths, technical resume writing, security-focused interviewing techniques, and networking strategies.
- Mentored and provided technical guidance to students pursuing careers in cybersecurity and IT, with an emphasis on industry best practices and security frameworks.
- Delivered actionable insights to enhance cybersecurity knowledge, focusing on real-world applications and preparing students for job market readiness.
Delta Sigma Pi Professional Fraternity | President
January 2023 – January 2025
- Organized and executed eight professional development events, enhancing networking opportunities and skill-building for members.
- Led a team of 17, achieving a 15% increase in membership and a 0.2-point rise in average member GPA through targeted initiatives.
- Developed and implemented a mentorship program, pairing upperclassmen with freshmen, resulting in a 20% increase in organizational engagement and improved academic and professional guidance.
Timeline
Assistant Lab Technician (Internship) - Saint Peter's University
03.2023 - 05.2024
IT Help Desk Technician (Part-Time) - Saint Peter's University
12.2022 - 03.2023
Saint Peter's University - Bachelor of Science, Cyber Security, Business Management
08.2021 - 05.2025
Business Partner - Father & Son Landscaping LLC
04.2017 - Current
Mastercard Cybersecurity virtual experience program on Forage, 01/01/25, Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team., Helped identify and report security threats such as phishing., Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
Mastercard Advisors & Consulting Services Job Simulation on Forage, 02/01/25, Completed a job simulation involving data-driven marketing analysis for Mastercard., Analyzed a comprehensive data set, employing techniques in statistical analysis and comparative study to identify key trends in sales and customer engagement., Developed and presented a strategic marketing plan based on data insights, effectively communicating complex data to non-technical stakeholders through clear, engaging narratives and visualizations., Utilized advanced data analytics tools and software, honing skills in data interpretation, visualization, and presentation, leading to actionable recommendations for enhanced ROI and marketing practices.
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