Overview
Work History
Education
Skills
Timeline
Generic

Bradley Hetlet

BRUNSWICK,GA

Overview

10
10
years of professional experience

Work History

Front of House Manager

Dorothy's Cocktail And Oyster Bar
Saint Simons Island, GA
09.2022 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Trained new employees to execute job responsibilities and uphold service standards.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Developed and maintained relationships with vendors and other business partners to establish trust.
  • Assisted in development of bar and cocktail program.
  • Curated wine by the glass and bottle menus.
  • Planned and led the execution of private events such as corporate dinners, bridal showers, rehearsal dinners and wine tasting dinners.

Manager

Reid's Apothecary
Brunswick, GA
04.2019 - 09.2022
  • Assisted in opening of business as server/bartender before being promoted to manager.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Innkeeper/Groundskeeper

Horse Stamp Inn
Waverly, GA
06.2018 - 03.2020
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Assisted in preparing and serving breakfast for guest.
  • Assisted in housekeeping, preparation and upkeep of guest spaces.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Maintained and landscaped 16 acre property.
  • Set up and took down equipment for large functions such as weddings and corporate functions.

Team Lead Merchandiser

SAS Retail
03.2017 - 06.2018
  • Led a 5-8 person team to complete assignments in a timely and efficient manner.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.

Busser/Server/Bartender

The American Club Resort (Kohler Co.)
Kohler, WI
06.2013 - 08.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Seized opportunities to use menu and resort amenity knowledge to upsell and enhance guest experiences.

Education

Natural Resources

University of Wisconsin - Stevens Point
Stevens Point, WI

Skills

  • Calendar and Scheduling Software
  • Calm and Professional Demeanor
  • Delegating Assignments and Tasks
  • Liquor Law Compliance
  • Quality Standards
  • Anticipating Problems
  • Coaching and Training
  • Supply and Beverage Ordering and Management

Timeline

Front of House Manager

Dorothy's Cocktail And Oyster Bar
09.2022 - Current

Manager

Reid's Apothecary
04.2019 - 09.2022

Assistant Innkeeper/Groundskeeper

Horse Stamp Inn
06.2018 - 03.2020

Team Lead Merchandiser

SAS Retail
03.2017 - 06.2018

Busser/Server/Bartender

The American Club Resort (Kohler Co.)
06.2013 - 08.2015

Natural Resources

University of Wisconsin - Stevens Point
Bradley Hetlet