Bradley Hetlet
BRUNSWICK,GA
Overview
10
10
years of professional experience
Work History
Front of House Manager
Dorothy's Cocktail And Oyster Bar
09.2022 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new employees to execute job responsibilities and uphold service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust.
- Assisted in development of bar and cocktail program.
- Curated wine by the glass and bottle menus.
- Planned and led the execution of private events such as corporate dinners, bridal showers, rehearsal dinners and wine tasting dinners.
Manager
Reid's Apothecary
04.2019 - 09.2022
- Assisted in opening of business as server/bartender before being promoted to manager.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Innkeeper/Groundskeeper
Horse Stamp Inn
06.2018 - 03.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Assisted in preparing and serving breakfast for guest.
- Assisted in housekeeping, preparation and upkeep of guest spaces.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Maintained and landscaped 16 acre property.
- Set up and took down equipment for large functions such as weddings and corporate functions.
Team Lead Merchandiser
SAS Retail
03.2017 - 06.2018
- Led a 5-8 person team to complete assignments in a timely and efficient manner.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Busser/Server/Bartender
The American Club Resort (Kohler Co.)
06.2013 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Seized opportunities to use menu and resort amenity knowledge to upsell and enhance guest experiences.
Education
Natural Resources
University of Wisconsin - Stevens Point
Stevens Point, WISkills
- Calendar and Scheduling Software
- Calm and Professional Demeanor
- Delegating Assignments and Tasks
- Liquor Law Compliance
- Quality Standards
- Anticipating Problems
- Coaching and Training
- Supply and Beverage Ordering and Management
Timeline
Front of House Manager
Dorothy's Cocktail And Oyster Bar
09.2022 - Current
Manager
Reid's Apothecary
04.2019 - 09.2022
Assistant Innkeeper/Groundskeeper
Horse Stamp Inn
06.2018 - 03.2020
Team Lead Merchandiser
SAS Retail
03.2017 - 06.2018
Busser/Server/Bartender
The American Club Resort (Kohler Co.)
06.2013 - 08.2015
Natural Resources
University of Wisconsin - Stevens Point