Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Hodges

Hattiesburg,MS

Summary

Dedicated Hotel professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Senior General Manager

Compleat Hospitality
09.2015 - Current
  • Planned and assigned workload by delegating tasks and directing team members.
  • Maintained quality through training and coaching during daily activities.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Controlled and enforced standard operating procedures, security and compliance with laws and system management.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Manager

GAP HOTELS
04.2011 - 09.2015
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Associate of Arts - Restaurant And Culinary Management

Delgado Community College
New Orleans, LA
03.1986

High School Diploma -

Picayune Memorial High School
Picayune, MS
05.1983

Skills

  • Staff Training
  • Sales Development
  • Personnel Management
  • Profitability Optimization

Timeline

Senior General Manager

Compleat Hospitality
09.2015 - Current

General Manager

GAP HOTELS
04.2011 - 09.2015

Associate of Arts - Restaurant And Culinary Management

Delgado Community College

High School Diploma -

Picayune Memorial High School

Similar Profiles

CREATE PROFILE
Bradley Hodges