Bradley Holden
Owosso,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Master Club Fitter
Callaway Golf
01.2018 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Cart Attendant
Jupiter Country Club
06.2016 - 06.2018
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas.
- Periodically disinfected carts preventing spread of disease.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Monitored pace of play, turf repairs and tee times for players.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Retail Sales Associate
Golfsmith
04.2014 - 04.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Cashier
Citgo Gas Station
06.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Sports Management
Keiser University
West Palm Beach, FL07.2016
High School Diploma -
Owosso High School
Owosso, MI05.2013
Skills
- Fall Protection
- Maintaining Clean Work Areas
- Component Replacements
- Safe Work Practices
- Material Prepping
- Installation and Maintenance
- Job Order Prioritization
- Training Junior Team Members
- Customer Orders
- Materials Ordering
- Safety Policies and Procedures
Accomplishments
- Achieved multiple million dollar sales years through effectively helping with high level clients and dedication to the company.
- Helped train new employees to thrive in new roles at company.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Master Club Fitter
Callaway Golf
01.2018 - Current
Cart Attendant
Jupiter Country Club
06.2016 - 06.2018
Retail Sales Associate
Golfsmith
04.2014 - 04.2016
Cashier
Citgo Gas Station
06.2011 - 08.2013
Bachelor of Science - Sports Management
Keiser University
High School Diploma -
Owosso High School
Similar Profiles
David KohlbergDavid Kohlberg
Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.
Glorivy AyalaGlorivy Ayala
Sr. Material Handler at Callaway GolfSr. Material Handler at Callaway Golf
Lizzbeth ArellanoLizzbeth Arellano
Material Handler at Callaway GolfMaterial Handler at Callaway Golf
Jeremy SiemsenJeremy Siemsen
Customer Service Representative at Callaway GolfCustomer Service Representative at Callaway Golf
Abigail TrinkleAbigail Trinkle
Assistant Manager at Foster Coffee CompanyAssistant Manager at Foster Coffee Company