Bradley Hovind
Galesburg,IL
Summary
Accomplished Correctional Officer with expertise in inmate supervision and conflict resolution at the State of Illinois Department of Correction. Enhanced facility safety through effective de-escalation techniques and emergency response. Proven ability to manage high-stress situations, reducing contraband by 30%. Skilled in forklift operation and warehouse safety, ensuring efficient material handling.
Overview
13
13
years of professional experience
Work History
Correctional Officer
State of Illinois- Department of Correction
Galesburg, IL
04.2021 - Current
- Enforced facility rules and regulations to maintain safety and security.
- Conducted regular inspections of inmates and living areas to prevent contraband.
- Monitored inmate behavior to identify potential conflicts and intervene effectively.
- Documented incidents and maintained accurate records in compliance with departmental policies.
- Collaborated with law enforcement and emergency personnel during critical situations.
- Trained new staff on safety protocols, emergency procedures, and inmate management techniques.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Participated in continuous training programs to enhance skills in crisis intervention and communication.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Forklift Operator
United Facilities
Galesburg, IL
01.2021 - 04.2021
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Conducted routine inspections on equipment to ensure safety compliance and operational readiness.
- Collaborated with team members to optimize workflow and improve loading/unloading processes.
- Trained new hires on safe forklift operation and warehouse protocols, enhancing team productivity.
- Assisted in maintaining cleanliness and organization of work areas to ensure operational efficiency.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Lumber Sales Associate
Lowes Home Improvment
Galesburg, IL
05.2020 - 12.2020
- Assisted customers in selecting appropriate lumber products for various projects.
- Maintained accurate inventory levels and organized stock displays effectively.
- Provided expert guidance on lumber grades and treatment options to enhance customer satisfaction.
- Processed sales transactions efficiently using POS systems, ensuring accuracy in pricing and inventory updates.
- Developed promotional displays that increased visibility of seasonal lumber products, driving sales engagement.
- Implemented safety protocols during handling of heavy materials, promoting a safe work environment for staff and customers.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Moved bulk customer orders with safe operation of forklifts.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
Sales Associate
Romantix
Galesburg, IL
04.2018 - 05.2020
- Fostered customer relationships through personalized service and product recommendations.
- Executed inventory management processes to ensure stock availability and accuracy.
- Trained new sales associates on company policies and effective sales techniques.
- Analyzed customer feedback to enhance merchandising strategies and elevate customer experience.
- Collaborated with team to develop promotional displays, driving increased foot traffic and sales.
- Implemented upselling techniques to boost average transaction value and improve overall revenue.
- Led initiatives for staff training programs, enhancing team performance and product knowledge.
- Streamlined checkout procedures, reducing wait times and increasing customer satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Order Picker
Blick Art Materials
Galesburg, IL
07.2015 - 08.2017
- Streamlined order picking process to enhance efficiency and accuracy.
- Operated warehouse equipment including forklifts and pallet jacks safely.
- Collaborated with team members to maintain organized inventory systems.
- Conducted regular quality checks to ensure product integrity before shipping.
- Mentored new staff on best practices for order fulfillment and safety protocols.
- Developed and implemented improved workflows to reduce pick times and errors.
- Led efforts in maintaining compliance with safety regulations and company policies.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Printed labels, packaged boxes, and loaded into outbound containers.
Sales Associate
Blick Art Materials
Galesburg, IL
05.2014 - 07.2015
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Chief
Air Force
04.2013 - 03.2014
- Supervised daily operations of flight line maintenance teams, ensuring adherence to safety protocols.
- Coordinated logistical support for aircraft deployments, optimizing resource allocation and efficiency.
- Trained junior personnel on technical procedures and operational best practices, enhancing team performance.
- Implemented process improvements that reduced turnaround time for aircraft inspections and repairs.
- Conducted quality control assessments to ensure compliance with regulatory standards and mission requirements.
- Led cross-functional teams in troubleshooting complex mechanical issues, fostering collaboration and problem-solving skills.
- Monitored equipment readiness levels, proactively addressing maintenance needs to minimize downtime during operations.
- Managed team according to company standards and compliance requirements.
Education
High School Diploma - Na
Galesburg High School
Galesburg, IL05.2012
Skills
First aid training
Emergency response
De-escalation techniques
Conflict resolution skills
Inmate supervision
Mental health awareness
Correctional facility procedures
Policy enforcement
Restraint techniques
Inmate monitoring
Safety
Stress tolerance
Staff management
Facility maintenance
Forklift operation
Loading and unloading
Shipping and receiving
Warehouse operations
Warehouse safety
Material handling
Safety awareness
General laborer
Order picking
Order picking and processing
Timeline
Correctional Officer
State of Illinois- Department of Correction
04.2021 - Current
Forklift Operator
United Facilities
01.2021 - 04.2021
Lumber Sales Associate
Lowes Home Improvment
05.2020 - 12.2020
Sales Associate
Romantix
04.2018 - 05.2020
Order Picker
Blick Art Materials
07.2015 - 08.2017
Sales Associate
Blick Art Materials
05.2014 - 07.2015
Crew Chief
Air Force
04.2013 - 03.2014
High School Diploma - Na
Galesburg High School