Bradley Hughes
Kingsport,TN
Summary
Experienced Account Executive successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 20+ years of progressive leadership experience. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Prep Manager
Nick's Family Restaurant
Kingsport, TN
03.2020 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Universal Banker
U.S. Bank
Louisville, KY
05.2019 - 01.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Prospected for new business through networking, community outreach and customer referral generation.
Commercial Customer Service Representative
Citi
Johnson City, TN
05.2017 - 03.2019
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Demonstrated the ability to take an escalated call, diffuse the situation and build the relationship with the client for a one call resolution.
- Established and maintained a weekly newsletter for agents that addressed policy changes, alerts, and information to help eliminate errors and improve compliance..
- Became a point of contact for a special project launch for Home Depot.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Credit Operations Specialist
Citi
Johnson City, TN
08.2011 - 04.2017
- Operated cross-functionally with business partners and external parties on credit matters.
- Worked smoothly with internal and external customers in time-sensitive environment.
- Collected and analyzed information regarding a client's financial situation, including income, assets, debt, cash flow and credit history and determined whether lending the client money would place the bank at risk.
- Completed multiple projects for senior leadership to eliminate errors for new account verification and compliance.
- Administered several training classes for Canadian lending and other functions within the department.
Senior Account Executive
Beneficial Finance
Bristol, VA
09.2003 - 04.2009
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Achieved a total of $6 million in total sales in 2006.
- Promoted to senior account executive within the first 6 months.
- Administered several management assignments within the region.
- Able to maintain an average of $3.2 million in annual sales which represented 130% of quota.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
Education
BBA - Marketing
East Tennessee State University
Johnson City, TN05.1997
Skills
- Delegating Assignments and Tasks
- Regulatory Compliance
- Loans and credit
- Credit analysis
- Profit and loss accountability
- Supply Ordering and Management
Timeline
Prep Manager
Nick's Family Restaurant
03.2020 - Current
Universal Banker
U.S. Bank
05.2019 - 01.2020
Commercial Customer Service Representative
Citi
05.2017 - 03.2019
Credit Operations Specialist
Citi
08.2011 - 04.2017
Senior Account Executive
Beneficial Finance
09.2003 - 04.2009
BBA - Marketing
East Tennessee State University
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