Results oriented professional with twenty years experience in hotel and management environments. Proficient in working collaboratively, maximizing satisfaction, and exceeding standards. Able to build rapport with peers and customers alike.
Overview
17
17
years of professional experience
Work History
Bartender
Senor Frogs
11.2022 - 12.2024
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Village Pub
03.2020 - 11.2022
Managed payroll, employee reviews, training and schedules.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Village Pub - McCarran Airport
06.2017 - 03.2020
Correctly calculated inventory.
Led and directed team members on effective methods, operations and procedures.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Food and Beverage Manager
MGM Grand
03.2013 - 06.2017
Managing the team of F&B departments.
Providing training for new staff.
Helping employees in their work execution.
Assisting in office administration work.
Promoting good brand awareness.
Instilling a culture of continuous improvement.
Conducting effective shift briefing ensuring all staff are aware of special events and daily operations.
Bartender
MGM Grand
11.2008 - 03.2013
Served drinks by recipe and in a timely fashion.
Continually provide exceptional service to guests.
Pass along orders to relevant chefs, servers and bartenders.
Checked identification for all guests appearing under the age of 40.
Balanced the drawer and dropped cash at the bank room.