Bradley Johnson

- Develops and implements strategies for client relationship management, revenue growth, and account retention.

- Builds and maintains strong relationships with key clients, acting as a point of escalation for complex issues.

- Works with other departments, such as sales, marketing, and product development, to ensure alignment and collaboration on client-relation initiatives.

- Identifies and pursues opportunities for revenue growth within existing accounts, including upselling and cross-selling.

- Involved in business development activities, such as identifying and pursuing new business opportunities with existing clients, or new prospects.

- Answered calls from members regarding loan-related inquiries, such as applications, eligibility, or existing loan details.

- Engaged with members to help identify their financial needs and understand their loan requirements.

- Addressed member concerns, resolved issues, and complex escalations when necessary.

- Adhered to policies, procedures, and regulatory requirements related to loan origination and servicing.

- Delt with high volume of calls (80-120+ per day) from customers with questions about credit cards.

- Created positive interactions with customers, building rapport, and understanding their needs.

- Troubleshooting customer issues, providing solutions, and navigating multiple technologies to resolve inquiries.

- Supported the Store Manager in driving sales, recruiting, training, and leading the team, while also acting as the Store Manager in their absence,

- Role included skills in sales, customer service, and team development, with responsibilities including sales generation, guest service, and visual merchandising.