Bradley J Stirmell
Chatham,Illinois
Summary
Dynamic Branch Manager with extensive experience at LS Building Products Millwork Division, excelling in operations management and customer service. Proven track record in enhancing client relationships and driving sales growth through strategic initiatives. Skilled in coaching teams and optimizing processes, fostering a culture of excellence and accountability.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
4
4
years of professional experience
Work History
Branch Manager
LS Building Products Millwork Div
04.2024 - Current
- Oversaw daily branch operations to ensure efficiency and compliance with company policies.
- Developed and implemented strategies to improve customer service and satisfaction levels.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Trained and mentored staff to enhance team performance and operational knowledge.
- Analyzed sales data to identify trends and drive targeted marketing initiatives.
- Enforced safety protocols, fostering a culture of safety among staff members.
- Collaborated with upper management to align branch goals with organizational objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Customer Service Manager
Ls Building Products Millwork Div
06.2023 - 04.2024
- Led customer support team, enhancing service delivery and response times.
- Developed training programs for staff, increasing product knowledge and service quality.
- Implemented customer feedback system, improving satisfaction ratings and retention.
- Analyzed service metrics to identify trends and optimize operational processes.
- Collaborated with sales teams to align customer service strategies with business goals.
- Resolved escalated customer issues, ensuring timely resolutions and maintaining relationships.
- Conducted performance evaluations for team members, fostering professional growth and accountability.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reduced customer complaints by proactively identifying and addressing common issues.
Inside Sales/ Customer Service Associate
Ls Building Products Millwork Div
04.2022 - 06.2023
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints and issues efficiently, ensuring positive experiences.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with team members to streamline workflows and improve service delivery.
- Processed returns and exchanges following company policies to uphold customer trust.
- Utilized inventory management systems to track stock levels and assist in replenishment orders.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
Business Administration And Management
Lincoln Land Community College
Springfield, Illinois, ILHigh School Diploma -
Sacred Heart Griffin High School
SpringfieldSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Attention to detail
- Client relationship management
- Relationship building and management
- Decision-making
- Sales management
- Project management
- Collections
- People-oriented
- Dependable
Timeline
Branch Manager
LS Building Products Millwork Div
04.2024 - Current
Customer Service Manager
Ls Building Products Millwork Div
06.2023 - 04.2024
Inside Sales/ Customer Service Associate
Ls Building Products Millwork Div
04.2022 - 06.2023
Business Administration And Management
Lincoln Land Community College
High School Diploma -
Sacred Heart Griffin High School