Bradley Kiehn
Wasilla,AK
Summary
Growing up in Alaska I Have extensive knowledge of the power sports industry. Having unlimited riding territory right in my back yard I have explored the backcountry during every season as an avid snowmachine rider ,mx racer and utv racer and now passing the torch on to my son’s generation. Over 20 years as a Dynamic Sales Executive and installation and repair Technician with a proven track record with over 10 years as a business owner at Revision Truck Accessories, excelling in client relationship building and sales strategy. Achieved significant revenue growth through expert product knowledge and exceptional customer service, fostering repeat business and referrals. Skilled in consultative sales and team leadership, driving results in competitive markets.
Overview
2027
2027
years of professional experience
Work History
Sales Executive
Revision Truck Accessories
Wasilla
11.2016 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with marketing teams to create effective promotional strategies.
- Utilized CRM software to track sales activities and manage client information.
- Delivered product presentations and demonstrations to prospective clients effectively.
- Provided training and mentorship to junior sales staff on best practices and techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Expanded company's reach by establishing partnerships with key industry players.
- Identified new market opportunities through diligent research and networking.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Connected customers with services based on individual needs and vendor capabilities.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Researched potential clients and markets to prepare for appointments.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Demonstrated products and specific features at customer locations and special events.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Shop Technician
Total Truck Accessories/Able
Anchorage, AK
2006 - 2016
- Built long-lasting client relationships through excellent customer service
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Self-motivated, with a strong sense of personal responsibility.
- Installed and configured various equipment according to specifications and safety standards.
- Conducted troubleshooting and repairs, ensuring minimal downtime for customers.
- Collaborated with team members to execute installation projects efficiently and effectively.
- Maintained accurate records of installations, repairs, and service requests for tracking purposes.
- Trained new technicians on installation procedures and safety protocols to enhance team performance.
- Improved installation processes by identifying areas for increased efficiency and implementing solutions.
- Ensured compliance with industry regulations during all phases of installation projects for safety assurance.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Conducted regular maintenance checks on previously installed systems, prolonging their lifespan and improving overall system
Education
High School Diploma -
Aj Dimond High
Anchorage, AK05.2006
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Relationship building
- Sales strategy
- Decision-making
- Sales team leadership
- Business development and planning
- Closing techniques
- Client development
- Professional networking
- Order management
- Goals and performance
- Staff management
- Brand promotion
- Upselling strategies
- Product promotions
- Networking
- Business networking
- Upselling expertise
- Vendor management
- Project management
- Social selling
- Employee guidance
- Sales operations management
- Customer relationship management
- Quality assurance
- Price quote preparation
- Sales follow-up
- Customer needs assessments
- Problem investigations
- Sales and market development
- Trade show participation
- Hand tool use
- Hand tool proficiency
Timeline
Sales Executive
Revision Truck Accessories
11.2016 - Current
Shop Technician
Total Truck Accessories/Able
2006 - 2016
High School Diploma -
Aj Dimond High