Highly effective educator experienced in all aspects of professional instruction and training management. Over 17 years of training experience & founder of two training departments.
Overview
25
25
years of professional experience
Work History
Instructor/Content Developer
Wind River Systems
Alameda, CA
10.2022 - Current
Created ILT courseware for Dell Computers 5G telecom partnership.
Developed complex lab environments for private cloud kubernetes cell tower management system (Wind River Studio Cloud Platform).
Created Cloudify/TOSCA system orchestration training courseware and labs.
Delivered VILT courses to audiences on five continents with an average of 9/10 in survey responses.
Fintech Training Consultant
Self-employeed
Alameda, CA
10.2021 - 09.2022
Main client: FalconX cryptocurrency brokerage.
Created new internal training programs for onboarding, trading systems, crypto-economics & blockchain technologies.
Managed FalconX’s trading system documentation content platform.
Director of Education
PingCAP
San Mateo
01.2021 - 09.2021
Founded & staffed a new technical education department for a database product.
Produced courseware & AWS/docker/linux-based lab environments.
Delivered training to corporate clients, employees and new trainers (TTT).
Installed and configured an LMS (TalentLMS) for internal & external training.
Technical Instructor & Consultant
Self Employed
Alameda
08.2020 - 01.2021
Provided contract technical training services.
Taught remote instructor-led technical courses.
Developed courseware and lab environments.
Senior Instructor
Moogsoft
San Francisco
12.2019 - 07.2020
Developed and taught courses on SaaS-based enterprise software products.
Conducted virtual training using Webex & Zoom.
Company had 50% layoffs amid pandemic.
Technical Instructor & Consultant
Earl Street Consulting
Alameda
07.2019 - 12.2019
Provided various contract technical training services.
Taught remote instructor-led technical courses.
Developed courseware.
Education Delivery Manager
AppDynamics/Cisco Systems
San Francisco
11.2017 - 07.2019
Worked with clients, project managers and salespeople to scope client needs and develop and sell custom training plans.
Created new training products, including client-specific e-learning solutions.
Created docker, AWS, linux & Windows-based lab environments.
Principal Instructor
AppDynamics/Cisco Systems
San Francisco
09.2013 - 11.2017
Departmental VIP award winner 2016 & 2017.
Delivered courses on Application Performance Management (APM) software, both onsite and online.
Developed courseware, lab environments and e-learning modules for multiple cloud-based/SaaS and on-prem internet software products.
Technical Instructor & Consultant
Earl Street Consulting
Washington, DC
03.2008 - 08.2013
Provided contract technical training services for various clients.
Developed courseware and lab environments.
Performed hands-on consulting for a large scale application performance management software implementation (Lockheed/Medicare).
Senior Financial Analyst/Senior Project Manager
Fannie Mae
Washington, DC
06.2004 - 02.2008
Created new computerized financial forecasting and reporting tools.
Managed multiple project plans for a large fintech implementation.
Managed relationships between senior managers, programmers, accountants and lawyers to ensure approximately fifty financial systems were completed on schedule.
Director of Information Technology
Fonkoze Microfinance Bank
Port-au-Prince, Haiti
12.2001 - 12.2002
Managed bank-wide IT systems and strategy during a one-year contract for Haiti's largest financial institution.
Designed the migration strategy to a new multi-branch computerized financial system.
Directed a staff of nine.
Training & Support Manager
Labcal Technologies
Quebec City, Canada
08.1999 - 10.2001
Delivered technical sales presentations and training for security software in the USA and Canada.
Provided technical support to clients.
Education
MBA - Finance
University of Rochester, Simon Graduate School of Business
BA - Communications Studies
University of North Carolina-Chapel Hill
Skills
Training
Training management
Fintech
Crypto
Content development
SaaS systems
LMS management
Application Performance Management
Affiliations
Customer Education Management Association (CEdMA)
References
References available upon request.
Timeline
Instructor/Content Developer
Wind River Systems
10.2022 - Current
Fintech Training Consultant
Self-employeed
10.2021 - 09.2022
Director of Education
PingCAP
01.2021 - 09.2021
Technical Instructor & Consultant
Self Employed
08.2020 - 01.2021
Senior Instructor
Moogsoft
12.2019 - 07.2020
Technical Instructor & Consultant
Earl Street Consulting
07.2019 - 12.2019
Education Delivery Manager
AppDynamics/Cisco Systems
11.2017 - 07.2019
Principal Instructor
AppDynamics/Cisco Systems
09.2013 - 11.2017
Technical Instructor & Consultant
Earl Street Consulting
03.2008 - 08.2013
Senior Financial Analyst/Senior Project Manager
Fannie Mae
06.2004 - 02.2008
Director of Information Technology
Fonkoze Microfinance Bank
12.2001 - 12.2002
Training & Support Manager
Labcal Technologies
08.1999 - 10.2001
MBA - Finance
University of Rochester, Simon Graduate School of Business
BA - Communications Studies
University of North Carolina-Chapel Hill
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