Bradley Knaack
Brecksville,OH
Summary
Dependable professional with strong problem-solving and decision-making skills. Experienced in training and mentoring teams, while ensuring operational efficiency and high customer service standards.
Detail-oriented professional with experience in managing daily operations and mentoring team members. Known for strong decision-making and problem-solving abilities, committed to continuous improvement and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
FINISH-JDAM
Ohio Aluminum Industries Inc.
Garfield Heights, OH
12.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Shift Manager
Shell Gas Station
Northfield, OH
08.2022 - 12.2023
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained and mentored team members, enhancing performance and customer service skills.
- Managed inventory levels, coordinating restocking efforts to minimize shortages and waste.
- Resolved customer inquiries and complaints, fostering a positive service environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Cashier/Stocker
Marc's Stores
Northfield, OH
09.2019 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained organized cash registers, ensuring compliance with cash handling procedures.
- Assisted in training new cashiers on operational protocols and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Package Handler
UPS Customer Center
Middleburg Heights, OH
06.2022 - 08.2022
- Operated conveyor systems to efficiently sort and route packages for timely delivery.
- Collaborated with team members to streamline loading processes, enhancing overall workflow efficiency.
Education
High School Diploma -
Lawrence Upper School
Sagamore Hills, OHSkills
- Problem-solving
- Attention to detail
- Decision-making
- Flexible and adaptable
- Dependable and responsible
Timeline
FINISH-JDAM
Ohio Aluminum Industries Inc.
12.2023 - Current
Shift Manager
Shell Gas Station
08.2022 - 12.2023
Package Handler
UPS Customer Center
06.2022 - 08.2022
Cashier/Stocker
Marc's Stores
09.2019 - 12.2022
High School Diploma -
Lawrence Upper School