BRADLEY K. VILSAINT
Coral Springs,FL
Summary
Dedicated Technician with hands-on experience in Active Directory security administration for Microsoft Windows 10 virtual machines. Currently pursuing CompTIA Network+ certification to deepen technical expertise. Skilled in managing and configuring both private and guest Wi-Fi networks for optimal performance, security, and load balancing. Proven ability to provide help desk support by effectively troubleshooting and resolving technical issues related to hardware, network connectivity, and application software. Committed to delivering exceptional customer service and enhancing user experience through reliable problem-solving and security best practices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Compliance Analyst
American Express
08.2024 - Current
- Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Network Security and Technical Administrator
Self-Employed
05.2024 - Current
- Active Directory security administrator for Microsoft (MS) Windows 10 Virtual Machines using MS Service Manager Dashboard
- Assigned user roles and permissions for simulated accounts using established security policies to ensure secure authentication and authorization
- Manage, administered, and configured private and guest Wi-Fi networks to ensure network optimization, load balancing, security and monitoring
- Provide help desk support services by troubleshooting and resolving physical, network connectivity, and application software technical and logical issues, while ensuring optimal performance and security
- Documented technical specifications for easy reference by colleagues as well as any external parties involved in projects or support activities.
Team Lead Coordinator
Podium Education
11.2023 - 08.2024
- Manage and oversee team leads for web development & coding of data tracks
- Provide training, guidance, coordination, and feedback of Live Lab submissions provided by team leads for quality assurance prior to execution of code to production environments
- Self-motivated, with a strong sense of personal responsibility.
Education
Information Technology Program -
Broward College Central
Davie, FL06.2024
Bachelor of Arts - Criminal Justice
Florida Atlantic University (FAU)
Boca, FL12.2023
Bachelor of Arts - Cybersecurity Certificate
Florida Atlantic University
Boca Raton12.2023
Skills
- Microsoft Office Suites
- Linux
- Critical Thinking
- Multi-Tasking
- Conflict Resolution
- Investigative
- Active Directory
- Team Oriented
- Troubleshooting MacOS
- Troubleshooting Windows
- Problem Solving
- Adaptability
- Active Listening
- Effective Feedback
- Self-Awareness
- People Management
- Decision-Making
- Conflict management
- People Skills
- Emotional Intelligence
- Inclusivity
- Reliable and Trustworthy
Certification
- Cisco Networking Online Academy Certificate, 07/24
- FAU Cybersecurity Certificate, 12/23
- Google Cybersecurity Program Online Certificate, 08/23
- Google Cybersecurity Certificate, 2023
- Google Foundations of Cybersecurity, 2023
- HTML & CSS Certificate, 2023
- JavaScript Certificate, 2023
- Pending CompTIA Certifications, A+, Network+, Security+
References
Available upon request.
Timeline
Compliance Analyst
American Express
08.2024 - Current
Network Security and Technical Administrator
Self-Employed
05.2024 - Current
Team Lead Coordinator
Podium Education
11.2023 - 08.2024
Information Technology Program -
Broward College Central
Bachelor of Arts - Criminal Justice
Florida Atlantic University (FAU)
Bachelor of Arts - Cybersecurity Certificate
Florida Atlantic University
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