Bradley Kyle
Rancho Cucamonga,CA
Summary
Dynamic and results-driven professional with extensive experience at Kaiser Permanente, specializing in customer service and data entry. Proven ability to resolve customer issues and manage inventory efficiently in fast-paced environments. Committed to enhancing customer satisfaction and driving operational excellence.
Overview
12
12
years of professional experience
Work History
Pharmacy Assistant
Kaiser Permanente
Baldwin Park
01.2016 - Current
- Responsible for the data entry of customer prescriptions and confidential records.
- Cashiering of sales and the proper distribution of controlled medications.
- Performed daily and safe stocking of medication and over-the-counter items within the pharmacy.
- Assisted customers by answering general pharmacy questions via telephone, email, and in person.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
CSR/Administrative Assistant
Enterprise Rent-A-Car
Ontario, CA
10.2020 - 08.2023
- Responsible for the accurate pre-writing and verification of all booked reservations.
- Handle lot inventory, customer switch-outs, and vehicle damage claims.
- Keep the required branch goals in mind while also meeting the customer service score monthly.
- Worked closely with management for fleet maintenance, manufacturer recalls, and body shops for inoperative vehicles.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Use of Odyssey and Greenlight operation systems.
Veterinary Assistant
Cypress Animal Hospital
Covina
05.2013 - 10.2020
- Enhanced customer satisfaction with fast, knowledgeable service.
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
- Assisted with surgical procedures by preparing equipment, and passing instruments.
- Cleaned, maintained, and sterilized animal care instruments and equipment.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
Education
High School -
Whitcomb High School
Glendora, CA05.2014
Skills
- Friendly
- Resolving customer issues
- Communication skills
- Customer service
- POS system operation
- Product restocking
- Data entry
- Scheduling appointments
- Inventory management
- Office administration
References
- Neviah Nguyen | Kaiser Permanente 626-851-5552
- Vee Aksawaritikul | ERAC 909-490-6523
- Leanne Macagba | ERAC 951-264-3111
Timeline
CSR/Administrative Assistant
Enterprise Rent-A-Car
10.2020 - 08.2023
Pharmacy Assistant
Kaiser Permanente
01.2016 - Current
Veterinary Assistant
Cypress Animal Hospital
05.2013 - 10.2020
High School -
Whitcomb High School
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