Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bradley Lalanne

Orlando

Summary

Versatile and results-oriented professional with a proven track record at Attain, adept in customer service and problem-solving skills. Excelled in enhancing quality of life for individuals with disabilities and boosting customer loyalty at ATT through empathetic service. Skilled in time management and supervisory roles, achieving significant improvements in team efficiency and client satisfaction.

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Offering strong fit for role with commitment to learning and growing within warehouse environment. Delivers solid understanding of organizational processes and effective teamwork, contributing to smooth and efficient warehouse operations. Ready to use and develop leadership and logistical skills.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Attain
03.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Customer Service Representative

ATT
07.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front Desk Agent

Comfort Inn & Suites
02.2019 - 07.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Warehouse Lead

Staples
09.2017 - 02.2019
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.

Education

Bachelor of Arts - Business Administration And Management

Valencia College
Orlando, FL
06-2028

High School Diploma -

Edgewater High School
Orlando, FL
05-2007

Skills

  • Time management
  • Customer service
  • Guest services
  • Supervisory experience
  • First aid and safety
  • Data entry
  • Problem-solving skills
  • Order picking
  • Behavior redirection

Timeline

Direct Support Professional

Attain
03.2024 - Current

Customer Service Representative

ATT
07.2022 - 03.2024

Front Desk Agent

Comfort Inn & Suites
02.2019 - 07.2022

Warehouse Lead

Staples
09.2017 - 02.2019

Bachelor of Arts - Business Administration And Management

Valencia College

High School Diploma -

Edgewater High School
Bradley Lalanne