Bradley Lewis

• Prepared instruction materials and set up work areas.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Worked with children with disabilities, assisting them with basic needs such as using the restroom, washing hands and changing clothes.

• Preparing music and slides for Sunday morning services.
• Running the sound booth during Sunday morning service.
• Occasionally preaching when pastor needs a break or is out of town.

Technical Support Specialist - Tier I & Tier II

Tier I (Basic Support)

Responsibilities:

· Check in technicians on customers and AST platform, explain or review the Scope of work

· Ability to understand the techs as they communicate issue or out of scope issues from onsite

· Escalate any issues to Project Manager or Team Lead

· Negotiate tech pay for out-of-scope issues

· Review with Tech the checklist to make sure all tasks are completed

· Review all documents & photos before releasing technician

· Check out technicians on customers and AST platform

· Follow up

Tier II (Escalated Support)

Responsibilities:

· Coordinate with “in field technicians” to ensure they have appropriate materials, required tools, pre work instructions, and client requirements prior to the job assignment

· Provides technical support to in field technicians:

1. Check-in technicians, explain or review the scope of work

2. While the technician is on site, record any instances during the job

3. Check- out technicians on customers and AST’s platforms

· Escalate help desk tickets to the customer in the most crucial circumstances

· Tracking time of technician spent on site

· Provided quality assurance by providing all accurate deliverables for the customer

· Assisted clients with any information about a job

· Trained all incoming junior tech support specialists

• My time at Costco Wholesale consisted mostly of assisting cashiers and pushing carts, teaching me more on consistency and fast paced work while doing a great amount of physical labor as well.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

• I have been working for my church since I graduated high school, filling several roles, most notably as a youth pastor, occasionally helping with tech as well.
• Planned weekly groups as well as special events and overnight retreats.
• Shared valuable life experiences with youths aged 12 to 18 to promote positive self-esteem and improve social skills.

• Oversaw the Baby department for the store, ensuring product was stocked as often as possible, balancing backstock, incoming stock, new shelving, sales numbers and pricing.

• My role as a Systems Monitor was to repair malfunctioning or broken equipment, ensure that any changes to our system came through smoothly, update computer systems when needed and maintain cleanliness of any and all machinery.

• Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
• Served as great role model for children by teaching how to learn, grow and serve as part of church.