Bradley Litmer
Montpelier,IN
Summary
Adept Business Reporting Analyst with a proven track record at Maximus, enhancing decision-making and operational efficiency through expert data analysis and reporting. Leveraged powerbi programming and adaptive learning to improve reporting accuracy by 30%, demonstrating exceptional problem-solving and multitasking abilities. Excelled in delivering actionable insights, driving significant business improvements.
Overview
12
12
years of professional experience
Work History
Business Reporting Analyst
Maximus
10.2022 - Current
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Prepared documentation for business analysts and updated client data.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
- Reduced turnaround time for ad-hoc report requests, enhancing internal client satisfaction levels.
Workforce Management
Maximus
07.2020 - 10.2022
- Optimized call center operations by introducing advanced telecommunication systems and effective workforce management techniques.
- Boosted overall productivity, conducting regular performance analysis to identify opportunities for improvement in workforce management processes.
- Reduced farm operational costs through efficient resource allocation and strategic workforce management.
- Conducted comprehensive data analysis to identify opportunities for process improvement in workforce management.
- Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
- Supported HR team decision-making with consistent production of detailed analytical reports on various aspects of workforce management.
Account Representative
Navient/maximus
04.2013 - 07.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Education
Bachelor Of Science - Accounting
International Business College
Fort Wayne, IN04.2013
Skills
- Microsoft Excel
- Adaptive learning
- Powerbi programming
- SQL proficiency
- Data quality assurance
- Budget analysis
- Data modeling
- Predictive analytics
- Data integration
- Reporting efficiency and accuracy
- Problem-solving
- Multitasking Abilities
- Report preparation
- Monthly reporting
- Budget forecasting
Timeline
Business Reporting Analyst
Maximus
10.2022 - Current
Workforce Management
Maximus
07.2020 - 10.2022
Account Representative
Navient/maximus
04.2013 - 07.2020
Bachelor Of Science - Accounting
International Business College
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