Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bradley Mathew

Allen,TX

Summary

Dedicated and versatile professional with experience across customer service, technical support, and administrative operations. Proven track record in retail consulting with high-volume sales environments, providing personalized wardrobe solutions and exceeding performance goals. Skilled in IT support within educational settings, including troubleshooting hardware, software, and network issues, as well as training staff on technology use. Experienced in high-security clerical work at the Dallas County Jail, ensuring accuracy, compliance, and confidentiality in handling legal documentation. Recognized for strong communication, problem-solving, and adaptability in fast-paced environments requiring attention to detail and professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clerk 1

Dallas County Sheriff Department
07.2024 - Current
  • Processed inmate release paperwork in compliance with Dallas County policies, state regulations, and court orders.
  • Verified court documents, bonds, and identification to ensure accuracy and prevent unauthorized releases.
  • Maintained detailed records of inmate release activity in internal databases and filing systems.
  • Communicated with law enforcement officers, attorneys, and court staff to confirm release authorization.
  • Handled sensitive and confidential information with discretion and in accordance with legal standards.
  • Assisted the public, attorneys, and families with inquiries regarding inmate release procedures.
  • Coordinated with correctional officers and supervisors to facilitate timely and orderly inmate releases.
  • Resolved discrepancies in documentation by cross-checking with court records and jail databases.
  • Performed clerical tasks including data entry, scanning, and recordkeeping to support daily operations.
  • Operated in a fast-paced, high-security environment requiring precision, accountability, and confidentiality.
  • Managed approximately 15-30 incoming calls, emails and faxes per day from families, agencies, and other inquiries.

Wardrobe Consultant

JoS. A Bank
02.2024 - 05.2024
  • Delivered personalized wardrobe consultations by assessing client needs, style preferences, and occasions to provide tailored recommendations.
  • Consistently exceeded individual and store sales goals through effective upselling, cross-selling, and relationship building.
  • Measured clients for custom suits, tuxedos, and alterations, ensuring precision and customer satisfaction.
  • Styled clients for weddings, business, and formal events, building trust through professional expertise and attention to detail.
  • Maintained in-depth knowledge of men’s formal wear, fabrics, and current fashion trends to guide client purchasing decisions.
  • Provided exceptional customer service, resolving concerns promptly and ensuring repeat business.
  • Supported inventory management by organizing merchandise, monitoring stock levels, and assisting with floor displays.
  • Collaborated with team members to meet sales targets and create a positive, professional shopping environment.
  • Delivered personalized wardrobe consultations for 50+ clients weekly, specializing in business attire, weddings, and formal events.
  • Consistently exceeded sales targets, contributing to top 10% store ranking region-wide in revenue.
  • Coordinated fittings and group orders for wedding parties of up to 12+ members, ensuring timely alterations and delivery.
  • Achieved an average 20% increase in add-on sales through effective upselling of accessories, shoes, and custom tailoring.

Wardrobe Consultant

Men's Wearhouse
09.2021 - 02.2024
  • Delivered personalized wardrobe consultations for a high-volume client base, assisting with business, formal, and special-event attire.
  • Consistently achieved and exceeded sales goals by upselling, cross-selling, and maintaining long-term client relationships.
  • Measured clients for tailored suits, tuxedos, and alterations, ensuring precision and customer satisfaction.
  • Styled wedding parties and large group orders, coordinating fittings and ensuring timely delivery of merchandise.
  • Maintained extensive product knowledge of fabrics, fits, and fashion trends to guide customer purchases.
  • Supported high-traffic store operations by balancing multiple clients, managing time efficiently, and ensuring a premium shopping experience.
  • Collaborated with a larger team of consultants and managers to meet storewide revenue targets.
  • Assisted with inventory control, merchandising, and floor set changes to optimize customer engagement and sales.
  • Provided outstanding customer service in a fast-paced retail environment, resulting in repeat business and referrals.
  • Assisted an average of 30–40 clients weekly, tailoring recommendations to personal style, fit, and event needs.
  • Consistently ranked among top sales performers, regularly surpassing monthly sales goals by 15–20%.
  • Measured and fitted clients for tailored suits and tuxedos with 98% accuracy, reducing alteration errors and improving satisfaction.
  • Supported store merchandising and inventory processes, helping maintain over $500K in merchandise for customer-ready display.

Technical Services Assistant

Northside Productions
10.2020 - 01.2021
  • Provided daily IT support for 200+ teachers, staff, and students across multiple school campuses.
  • Installed, configured, and maintained 100+ classroom devices, including computers, printers, projectors, and smart boards.
  • Resolved an average of 15–20 help desk tickets per day, covering hardware, software, and network connectivity issues.
  • Assisted with network setup and troubleshooting, reducing downtime and improving system reliability by 30%.Trained 40+ staff members on the effective use of classroom technology and IT resources.
  • Provided on-site technical support for teachers, staff, and students across multiple school campuses.
  • Installed, configured, and maintained computers, printers, projectors, and classroom technology systems.
  • Diagnosed and resolved hardware, software, and network connectivity issues in a timely manner.
  • Supported end-users with troubleshooting for Windows/Mac devices, AV systems, and classroom smart boards.
  • Managed routine maintenance tasks, including system updates, virus protection, and data backups.
  • Assisted in setting up and maintaining secure Wi-Fi networks and school IT infrastructure.
  • Documented technical issues and resolutions to streamline future troubleshooting and support efficiency.
  • Collaborated with school administrators and faculty to ensure technology supported educational needs.
  • Trained teachers and staff on best practices for using classroom technology and IT resources.
  • Monitored inventory and coordinated the distribution of IT equipment and accessories to classrooms.

Education

Cybersecurity (B.A.T) -

Collin County Community College
Plano, TX
05.2024

Associate of Applied Science - Cybersecurity

Collin County Community College
Frisco, TX
12.2023

Associate of Applied Science - Information Technology Systems

Oakland Community College
Auburn Hills, MI
08.2020

Skills

  • Administrative support
  • Database entry
  • Document management
  • Quality control
  • Time Management
  • Problem-solving
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Leadership

Certification

  • Oracle Data Integrator 12c Essentials November 2020 to Present
  • Oracle Solaris 11 Installation and Configuration Essentials September 2020 to Present
  • Oracle Exadata Database Machine and Cloud Service 2017 Implementation Essentials July 2020 to Present
  • Oracle Business Intelligence Foundation Suite 11g Essentials June 2020 to Present
  • Windows Client Pro August 2019 to Present
  • CCNA Driver's License

Languages

Malayalam - Fluent
Spanish - Beginner
English - Expert

Timeline

Clerk 1

Dallas County Sheriff Department
07.2024 - Current

Wardrobe Consultant

JoS. A Bank
02.2024 - 05.2024

Wardrobe Consultant

Men's Wearhouse
09.2021 - 02.2024

Technical Services Assistant

Northside Productions
10.2020 - 01.2021

Cybersecurity (B.A.T) -

Collin County Community College

Associate of Applied Science - Cybersecurity

Collin County Community College

Associate of Applied Science - Information Technology Systems

Oakland Community College

Similar Profiles

CREATE PROFILE