Bradley Morgan
Hamilton,OH
Summary
Dynamic and results-driven professional with extensive experience at Kroger and Meijer. Proven expertise in inventory management and product rotation, complemented by strong teamwork and problem-solving skills. Recognized for enhancing customer satisfaction and maintaining safety standards, while effectively training staff and optimizing operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
3rd Shift Stocker
Meijer
Hamilton, OH
08.2019 - Current
- Coordinated inventory restocking to ensure product availability and meet customer demands.
- Operated pallet jacks and hand trucks for efficient transportation of goods within store premises.
- Maintained cleanliness of stock areas, adhering to safety and sanitation standards.
- Assisted in training new staff on stocking procedures and inventory management practices.
- Collaborated with team members to streamline stocking processes and improve workflow efficiency.
- Upheld company standards for quality control by inspecting received goods for damage or expiration before stocking them onto shelves.
- Enabled smooth shift transitions through clear communication with incoming team members regarding task progress and outstanding responsibilities at shift end.
- Demonstrated adaptability by cross-training in various departments, enabling effective coverage across multiple store areas when needed.
- Collaborated with fellow team members to complete assigned tasks quickly and effectively during overnight shifts.
- Boosted customer satisfaction by promptly responding to inquiries about product location or availability during late-night shopping hours.
- Maintained a positive and professional attitude while working in a fast-paced, overnight environment, ensuring efficient completion of stocking responsibilities.
- Provided outstanding customer service to late-night shoppers, addressing concerns, and offering assistance as needed.
- Aided in loss prevention efforts by reporting suspicious activities observed during overnight work hours to store management immediately.
- Maintained neat, organized stockroom free of hazards.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Supervised and trained new staff in performing census.
- Maintained store assets with effective loss prevention strategies.
Seafood Manager
Kroger
Hamilton, OH
07.2017 - 08.2019
- Oversaw seafood department operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on seafood handling techniques and customer service practices.
- Managed inventory control processes to minimize waste and optimize product freshness.
- Implemented promotional strategies to increase seafood sales and enhance customer engagement.
- Conducted regular quality inspections of seafood products to maintain high standards.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Meat and Seafood Clerk
Kroger
Hamilton, OH
03.2014 - 07.2017
- Operated meat and seafood cutting equipment to ensure product quality and freshness.
- Assisted customers with product selection, providing knowledge on preparation and cooking techniques.
- Maintained cleanliness and organization of meat and seafood displays to enhance customer experience.
- Monitored inventory levels, restocking products to meet demand and minimize waste.
- Trained new staff on safety protocols, equipment operation, and customer service best practices.
- Implemented efficient stock rotation procedures to maintain product quality and reduce spoilage.
- Collaborated with management to develop promotional displays, boosting sales of featured items.
- Conducted regular inspections of product quality, ensuring compliance with health regulations and standards.
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
- Contributed to an increase in repeat business by establishing rapport with customers through exceptional service skills.
- Collaborated with team members to ensure efficient workflow and seamless customer service during peak hours.
- Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations based on preferences and dietary requirements.
- Mastered cutting, trimming, and filleting techniques to provide custom cuts per customer requests quickly and efficiently.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Fairfield Senior High
Fairfield, OH05.2016
Skills
- Work independently
- Warehouse safety
- Loading and unloading
- Order picking
- Heavy lifting
- Pallet jack operation
- Product rotation
- Maintaining safety
- Teamwork and collaboration
- Quick learner
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Safety procedures
Timeline
3rd Shift Stocker
Meijer
08.2019 - Current
Seafood Manager
Kroger
07.2017 - 08.2019
Meat and Seafood Clerk
Kroger
03.2014 - 07.2017
High School Diploma -
Fairfield Senior High