Summary
Overview
Work History
Education
Skills
Career Overview
Timeline
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Bradley Mull

Bradley Mull

Summerville,SC

Summary

Results-driven customer service representative with a proven track record of success in challenging sales and account management roles. Proficient in delivering engaging presentations, resolving complex issues, and building strong relationships with diverse customers. Recognized for adaptability and consistently exceeding expectations by quickly comprehending individual requirements.

Overview

18
18
years of professional experience

Work History

Service Advisor

Hudson Nissan of Summerville
09.2023 - 07.2024


  • Proficient in utilizing CDK and X-Time to drive net revenue performance.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Senior Customer Service Representative

Verizon Wireless
07.2008 - 08.2023
  • Recognized nationally for ranking in the top 1% of peers in 2019 for success in customer satisfaction and revenue generation.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Inside Sales/Account Manager

IPS Packaging
06.2006 - 06.2008


  • Prospected new leads with high level of outbound calls to both cold and warm contacts.
  • Managed complex accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.
  • Provided regular updates on account activities to senior leadership, highlighting successes and areas requiring further attention.
  • Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
  • Collaborated with freight carriers to negotiate competitive shipping rates and guarantee on-time product delivery.

Education

Bachelor of Business Administration - Marketing

Strayer University
Charleston, SC
09.2010

Skills

  • Adaptability
  • Computer Skills
  • Customer Service
  • Multitasking and Organization
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Team player mentality
  • Handling Customer Complaints
  • Complaint resolution
  • Goal-oriented mindset

Career Overview

Purposeful and dedicated customer service representative seeking to excel in a more challenging role, with motivation to maintain customer satisfaction, and contribute to company success.

Timeline

Service Advisor

Hudson Nissan of Summerville
09.2023 - 07.2024

Senior Customer Service Representative

Verizon Wireless
07.2008 - 08.2023

Inside Sales/Account Manager

IPS Packaging
06.2006 - 06.2008

Bachelor of Business Administration - Marketing

Strayer University

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Bradley Mull