Bradley Peeler
Pflugerville,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
1
1
year of professional experience
Work History
Supervisor
DipDipDip Tatsu-Ya
2023.06 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Supervisor
BBQ Ramen Tatsu-Ya
2023.01 - 2023.06
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Diploma
Marble Falls High School
Marble Falls, TX05.2015
Skills
- Outstanding customer service
- Service-oriented mindset
- Outgoing personality
- Organizational ability
- Effective customer upselling
- Sales Techniques
- Service prioritization
- Tech-savvy
- People skills
- Staff Management
- Goal-Oriented
- Training and mentoring
- Analytical Thinking
Timeline
Supervisor
DipDipDip Tatsu-Ya
2023.06 - Current
Supervisor
BBQ Ramen Tatsu-Ya
2023.01 - 2023.06
Diploma
Marble Falls High School
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