Nicole Hawkins
Forsyth,GA
Summary
Healthcare Administrator proven to deliver exemplary level of healthcare service to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of client needs. Recognized for implementing training to healthcare staff.
Overview
11
11
years of professional experience
Work History
Hospice Care Consultant
Hospice Advantage
05.2013 - 08.2014
- Collaborated with community to promote awareness of hospice benefits and services offered.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director of Program Development
SunCrest Healthcare
02.2011 - 05.2013
- Fostered strong relationships leading to increased collaboration and support for ongoing initiatives.
- Led the design and implementation of new programs, addressing emerging needs within the organization's target audience.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Healthcare Account Executive
SunCrest Healthcare
04.2009 - 03.2011
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Established and maintained positive relationships with clients to determine service availability.
- Demonstrated expert knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Receptionist
Allied North America
05.2003 - 05.2008
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Science - Nursing
Georgia College And State University
Milledgeville, GA05.2008
High School Diploma -
Union Grove High School
Mcdonough, GA05.2003
Skills
- Medical Knowledge
- Customer Service
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Excel
- Microsoft Outlook
Timeline
Hospice Care Consultant
Hospice Advantage
05.2013 - 08.2014
Director of Program Development
SunCrest Healthcare
02.2011 - 05.2013
Healthcare Account Executive
SunCrest Healthcare
04.2009 - 03.2011
Receptionist
Allied North America
05.2003 - 05.2008
Bachelor of Science - Nursing
Georgia College And State University
High School Diploma -
Union Grove High School
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