Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Banquet Set up Houseman
Hilton Fort Lauderdale Beach Resort
Fort Lauderdale, FL
02.2023 - 02.2024
Assisted in setting up banquet tables, chairs, and linens for events.
Inspected banquet areas before each event to ensure they met standards of cleanliness.
Followed safety procedures when handling hazardous materials such as cleaning chemicals.
Responded quickly to any unexpected changes or issues that arose during an event.
Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Banquet Setup
Four Seasons Hotels and Resorts
Fort Lauderdale, FL
01.2022 - 08.2023
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Banquet Setup
Hyatt Centric Las Olas
Fort Lauderdale, FL
01.2022 - 08.2023
Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Maintained cleanliness of work area throughout shift including tables, chairs and floors.
Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Understood and followed oral and written directions.
Demonstrated leadership by making improvements to work processes and helping to train others.
Banquet Setup Supervisor
Hard Rock Casino
Hollywood, FL
08.2020 - 06.2021
Coordinated banquet staff to ensure efficient service of guests.
Supervised setup of tables, chairs, linens, place settings, centerpieces, and other decorations prior to event.
Assisted in resolving customer complaints or concerns in a timely manner.
Managed daily operations including inventory control, scheduling personnel, and enforcing sanitation standards.
Trained new employees on food handling procedures and proper use of equipment.
Banquet Setup
The Betsy Hotel
Miami, FL
06.2010 - 07.2019
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Director of Property Operations at Hilton Fort Lauderdale Beach ResortAssistant Director of Property Operations at Hilton Fort Lauderdale Beach Resort