Hi, I’m
Bradley Pyper
Flagstaff,AZ
Summary
My experience as an administrative assistant help desk analyst has equipped me with the skills needed to thrive in a customer service representative role. I have developed strong communication abilities, handling inquiries and resolving issues with professionalism and clarity. My organizational skills have enabled me to manage multiple tasks and prioritize effectively, while my experience with troubleshooting and providing technical support has honed my problem-solving capabilities. Additionally, my ability to stay calm under pressure and ensure customer satisfaction in a fast-paced environment would make me a valuable asset to any customer service team.
Overview
10
years of professional experience
Work History
Uber
Rideshare Driver
05.2023 - Current
Job overview
- Assisting passengers with transporting them to their desired destinations
- Resolving customer issues or concerns in a timely and effective manner in order to provide exceptional service and ensure client satisfaction
- Using GPS to determine the fastest routes to destinations in order to save riders money and maximize availability.
- Monitored traffic patterns and adjusted routes to minimize travel time.
Iannarino Fullen Group
Help Desk Analyst
11.2022 - 05.2023
Job overview
- Managed & maintained the work ticket system to resolve customer issues promptly and efficiently
- Demonstrated strong technical knowledge to troubleshoot and resolve various technical problems
- Provided exceptional customer support by addressing inquiries and resolving concerns via email messages and phone calls
UberEATS
Delivery Driver
01.2022 - 11.2022
Job overview
- Operated the vehicles in a safe manner while focused on following all traffic laws and regulations
- Navigated various routes efficiently and effectively to ensure timely arrival and delivery for customers orders
- Performed regular maintenance tasks to keep the work vehicles in optimal condition
Chaney Electronics, Inc.
Administrative Assistant
01.2021 - 01.2022
Job overview
- Answered and directed incoming phone calls to appropriate departments
- Managed correspondence and maintained records of all incoming and outgoing communications
- Performed data entry tasks, accurately inputting information into company database
- Organized files according to established filing systems for easy retrieval and accessibility
- Created professional reports summarizing key findings and outcomes
Amazon Flex
Delivery Driver
01.2019 - 01.2021
Job overview
- Handled high demand delivery loads of 150+ stops per day
- Navigated various routes efficiently and effectively to ensure timely arrival and delivery for customers orders
- Operated the vehicles driven in a safe manner while focused on following all traffic laws and regulations
- Performed regular maintenance tasks to keep the work vehicles in optimal condition
Willis Towers Watson
Benefit Service Representative
09.2018 - 01.2019
Job overview
- Provided exceptional customer service to ensure client satisfaction and repeat business
- Managed benefits administration process, including enrollment and resolving employee inquiries
- Facilitated effective client communication by providing regular updates and addressing concerns
Conn's Home Plus
Retail Sales Associate
05.2018 - 09.2018
Job overview
- Provided exceptional customer service by actively listening to customer concerns and resolving issues in a timely manner
- Utilized effective sales techniques to promote and sell products to customers
- Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions
Frys Marketplace
Front End Cashier
07.2015 - 05.2018
Job overview
- Managed cash transactions accurately and efficiently
- Demonstrated in-depth product knowledge to assist customers in making informed purchasing decisions
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Utilized problem-solving skills to overcome challenges and find practical solutions
Education
Desert Ridge High SchoolMesa, AZ
High School Diploma
12.2012
Skills
- Filing
- Recordkeeping
- Documentation and control
- Phone call answering
- Records management
- Problem resolution
- Verbal and written communication
- Complaint resolution
- Call center procedures
- Call center experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Rideshare Driver
Uber
05.2023 - Current
Help Desk Analyst
Iannarino Fullen Group
11.2022 - 05.2023
Delivery Driver
UberEATS
01.2022 - 11.2022
Administrative Assistant
Chaney Electronics, Inc.
01.2021 - 01.2022
Delivery Driver
Amazon Flex
01.2019 - 01.2021
Benefit Service Representative
Willis Towers Watson
09.2018 - 01.2019
Retail Sales Associate
Conn's Home Plus
05.2018 - 09.2018
Front End Cashier
Frys Marketplace
07.2015 - 05.2018
Desert Ridge High School
High School Diploma
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