Bradley Ramsey
Kernersville,NC
Summary
Dynamic District Operating Partner at Whistle Express Car Wash with a proven track record in operational excellence and data-driven decision making. Enhanced customer satisfaction through innovative problem resolution and effective team development, driving revenue growth while ensuring compliance and cost reduction. Skilled in strategic planning and fostering strong client relationships.
Operating partner with proven track record in driving business growth and operational excellence. Skilled in strategic planning, financial management, and optimizing processes. Strong focus on team collaboration and delivering measurable results. Adaptable leader known for reliability and effective problem-solving in dynamic environments.
Overview
5
5
years of professional experience
Work History
District Operating Partner
Whistle Express Car Wash
12.2024 - Current
- Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Set and implemented promotional strategies to drive business growth.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Managed budgets and financial performance, ensuring cost-effective allocation of resources.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Prepared and presented reports on status of projects and initiatives.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Site Manager
Caliber Car Wash
10.2023 - 12.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Monitored, coached, and supervised team of 15 employees in 2023-2024.
- Created weekly and monthly reports and presentations for management team.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Inspected cleanliness of common areas and offices.
- Achieved project milestones ahead of schedule, through meticulous planning and proactive issue resolution.
- Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
- Improved team productivity with targeted coaching and performance monitoring.
- Led cross-functional teams to ensure seamless collaboration between departments, enhancing overall project efficiency.
Store Manager
Autobell Car Wash
02.2020 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Marketing
University of North Carolina At Greensboro
Greensboro, NC05-2019
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Team development
- Organizational development
- Team bonding
- Performance improvement
- Revenue growth
- Compliance
- Cost reduction
- Facilities management
- Regulatory compliance
- Human resources management
- Innovation management
- Promotional sales
- Financial control management
- Customer relationship building
- Conflict resolution
- Recruitment and hiring
- Client relationship management
- Operations management
- Strategic planning
- Sales strategy development
- Knowledgeable in CRM
- Data analysis
Timeline
District Operating Partner
Whistle Express Car Wash
12.2024 - Current
Site Manager
Caliber Car Wash
10.2023 - 12.2024
Store Manager
Autobell Car Wash
02.2020 - 10.2023
Marketing
University of North Carolina At Greensboro
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