BRADLEY RICHARDS
Chicago,IL
Summary
Detail-oriented Clinical Coordinator with over 10 years of experience in healthcare operations and patient services. Expertise in scheduling, patient coordination, and regulatory compliance enhances workflow efficiency and clinical support. Currently pursuing a Master of Health Administration focused on healthcare leadership and process improvement.
Overview
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Patient Transporter / Dispatcher
Northwestern Medicine – Lake Forest Hospital
Lake Forest, IL
12.2025 - Current
- - Coordinated and dispatched patient transport requests across hospital departments, ensuring timely and effective service delivery
- - Collaborate with clinical staff to prioritize urgent transport needs
- - Monitored workflow and resolved delays, enhancing operational efficiency and patient satisfaction
- - Transport patients, specimens, and equipment while ensuring safety and comfort
- - Maintain accurate logs and ensure compliance with hospital protocols
Care Manager
Sunrise Assisted Living
Barrington, IL
01.2023 - 04.2023
- - Assisted residents in daily living activities to promote independence and well-being
- - Assisted residents with various needs in daily activities with daily living activities
- - Developed and organized individualized care plans for residents
- - Ensured HIPAA-compliant documentation to maintain confidentiality and protect resident information
Genetics Clinical Services Coordinator
Ann & Robert H. Lurie Children’s Hospital
Chicago, IL
07.2018 - 11.2020
- - Managed logistics and reporting
- - Assisted clinical teams with daily operations
- - Coordinated logistics and reporting for streamlined operations
- - Coordinated logistics for department events to ensure smooth execution
Administrative Assistant – Clinical and Academic
Ann & Robert H Lurie Children’s Hospital
Chicago
07.2018 - 10.2018
- Calendar & Travel: Manages and maintains calendars, meetings, and travel itineraries for leaders, including inpatient/service calls, outpatient clinics, and academic schedules. [1]
- Compiled necessary documentation for the credentialing process of healthcare providers, including CVs and licenses.
- Clinical Routing: Receives clinically related messages or correspondence and routes them to the appropriate care team. [1]
- Work Queues & Registration: Managed patient lists, verified updated insurance information, initiated prior authorizations, and secured referrals through collaboration with central scheduling and registration teams to streamline patient access. [1]
- Communication & Inquiries: Handles telephone calls, welcomes visitors, and troubleshoots routine-to-complex inquiries. [1]
- Documentation & Expenses: Prepared correspondence, reports, memos, and meeting minutes using MS Office Suite, ordered office supplies, and managed faculty/staff expense reimbursements to support departmental operations. [1]
- Supported the credentialing process for healthcare providers by compiling necessary documentation, such as CVs and licenses.: Supports provider credentialing activities, including academic CVs/resumes, professional memberships, and state licensures. [1]
Patient Coordinator
Town & Country Pediatrics
Glenview, IL
02.2017 - 07.2018
- Coordinated pediatric patient appointments and visit schedules at Town & Country Pediatrics
- - Coordinated patient flow and maintained accurate records to ensure timely care
- - Assisted healthcare providers and staff in daily operations
- Verified insurance coverage and updated patient demographic records in office systems
- Managed incoming calls and responded to parent questions with clear communication
Transportation Transporter / Dispatcher / Weekend Supervisor
Elmhurst Memorial Hospital
Elmhurst, IL
10.2013 - 02.2017
- - Supervised staff and coordinated daily transport schedules to ensure timely deliveries
- Transported patients safely throughout Elmhurst Memorial Hospital using wheelchairs and stretchers.
- Assisted nursing staff with patient transfers and movement between hospital departments.
- Delivered medical supplies, lab specimens, and equipment across Elmhurst Memorial Hospital units.
- - Developed comprehensive training programs for new hires to enhance their skills and integration into the team.
Education
Master of Health Administration -
Drexel University
Philadelphia, PA 01.2021 - 10.2026
Bachelor of Arts -
Roosevelt University
Chicago, ILSkills
- Patient logistics, HIPAA Compliance, Care Planning, Patient support
- Administrative & Systems: EPIC Navigate, Microsoft Office, Records Management
- Dispatch coordination, Process Improvement, Team Leadership, Staff training
- Microsoft Office
- Records Management
- Dispatch coordination
- Process Improvement
- Team Leadership
- Staff training
- Mobility assistance
- Healthcare vocabulary
- Healthcare vocabulary
- Patient movement
Certification
CPR Certified, AED Certified
Timeline
Patient Transporter / Dispatcher
Northwestern Medicine – Lake Forest Hospital
12.2025 - Current
Care Manager
Sunrise Assisted Living
01.2023 - 04.2023
Master of Health Administration -
Drexel University
01.2021 - 10.2026
Administrative Assistant – Clinical and Academic
Ann & Robert H Lurie Children’s Hospital
07.2018 - 10.2018
Genetics Clinical Services Coordinator
Ann & Robert H. Lurie Children’s Hospital
07.2018 - 11.2020
Patient Coordinator
Town & Country Pediatrics
02.2017 - 07.2018
Transportation Transporter / Dispatcher / Weekend Supervisor
Elmhurst Memorial Hospital
10.2013 - 02.2017
Bachelor of Arts -
Roosevelt University