JOSEPH RICHKO
Estero,FL
Summary
Currently serving as a Security Officer at the Ritz-Carlton Naples Beach Resort, I bring a rich history of diverse management roles within the hospitality industry. My career is defined by a commitment to delivering exceptional guest experiences and upholding the reputation of the prestigious brands I've represented. Known for my warm and approachable leadership style, I strive to foster positive work environments and inspire collaboration among team members.
Motivated by a dedication to excellence, I am eager to transition into a long-term management role where I can leverage my multifaceted experience. My background equips me with the skills to elevate guest satisfaction and contribute to the overall success of a distinguished hotel. As a results-driven professional, I am prepared to embrace new challenges and bring value to a team that shares my passion for outstanding hospitality service.
Overview
10
10
years of professional experience
Work History
Security Officer
Ritz Carlton Naples Beach Resort
Naples, FL
09.2024 - Current
- Responsible for security operations, ensuring a safe and secure
environment for guests, staff, and property. Proficient in executing
comprehensive security measures, including monitoring surveillance
systems, to identify and prevent potential security threats. - Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
Security Officer
St. Regis Chicago
09.2023 - 09.2024
- Responsible for security operations, ensuring a safe and secure environment for guests, staff, and property
- Proficient in executing comprehensive security measures, including monitoring surveillance systems, to identify and prevent potential security threats
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked for safety hazards and took corrective action when necessary.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Assisted with crowd control during large events held at the facility.
Overnight Front Office Manager
Marriott Chicago O'Hare
09.2021 - 10.2023
- Managed front office operations directly reporting to the Director of Operations and General Manager
- Oversaw third-shift operations to guarantee a smooth and delightful guest experience
- Provided supervision and training to staff on handling audit RRA and Flash reports, enhancing operational efficiency
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Front Office Supervisor
Westin Chicago Northshore
09.2014 - 10.2019
- Integral member of a phenomenal team, contributing to the operations of a property with 412 guest rooms and extensive meeting space
- Ensured proper customer service standards were met.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
Education
High School Diploma -
Mather High school
Chicago, IL09-2010
Skills
- Hospitality Awareness
- Staff Leadership
- Opera
- FSPMS
- Lightspeed
- MARSHA
- Complaint Resolution
- Sales and Negotiation
References
References available upon request.
Timeline
Security Officer
Ritz Carlton Naples Beach Resort
09.2024 - Current
Security Officer
St. Regis Chicago
09.2023 - 09.2024
Overnight Front Office Manager
Marriott Chicago O'Hare
09.2021 - 10.2023
Front Office Supervisor
Westin Chicago Northshore
09.2014 - 10.2019
High School Diploma -
Mather High school
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