Dynamic leader in turf maintenance and account management. Skilled in effective communication and customer relationship management, fostering strong vendor partnerships that optimize resource allocation and drive operational efficiency.
Overview
33
33
years of professional experience
Work History
Director Turf Maintenance and Account and Route Ma
Metro Grounds Management
Olney, Maryland
02.2016 - 09.2026
Directed operational strategies for landscape maintenance and management services.
Oversaw project planning and resource allocation for multiple landscaping projects.
Negotiated high-value contracts with vendors and partners to optimize resource allocation.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Collaborated with senior leadership to set long-term objectives for the company.
Negotiated agreements with external partners such as contractors or consultants.
Implemented systems for tracking progress on key initiatives or projects.
Analyzed industry trends to adapt service offerings and improve competitiveness.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Coordinated with regulatory bodies to ensure compliance with laws and standards.
Manager Pesticide and Turf Maintenance
Moyers Lawn Service and Landscaping
Rockville, Maryland
02.1999 - 02.2016
Facilitated daily lawn care and landscaping operations, ensuring quality and efficiency.
Trained staff on landscaping methods and equipment use.
Applied safety procedures for equipment use and site control.
Created project plans with scope and resource needs.
Evaluated staff performance during landscaping tasks to identify areas for improvement. and corrected issues.
Coached and mentored team members, enhancing skills and job performance.
Maintained accurate records of supply inventory to facilitate timely procurement. and equipment readiness.
Upheld customer service standards and resolved customer concerns to maintain quality service.
Route Manager
TruGreen Chemlawn
Gaithersburg, Maryland
05.1993 - 08.1998
Coordinated daily route planning to ensure timely service delivery.
Responded to customer inquiries and resolved issues to enhance satisfaction.
Maintained detailed records of deliveries, invoices, payments, and returns. for deliveries, invoices, payments, and returns.
Collaborated with team members to streamline workflow processes.
Skills
Turf management
Project management
Resource allocation
Contract negotiation
Vendor contract management
Compliance management
Service delivery
Risk management
Process improvement
Team leadership
Customer relationship management
Client relations
Effective communication
Time management
Problem solving
Relationship building
Vendor management
Timeline
Director Turf Maintenance and Account and Route Ma