Bradley Rourk
Moncks Corner,SC
Summary
Dynamic Chick-fil-A Shift Leader with a proven track record in team collaboration and customer service management. Expert in staff training and development, enhancing team performance while ensuring compliance with operational standards. Recognized for resolving escalated customer issues effectively, contributing to a consistently high-quality service environment.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chick Fil A Shift Leader
Chick-fil-A
08.2022 - 08.2025
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Education
Berkeley High School
Moncks Corner, SC05-2025
Skills
- Professional appearance
- Production reporting
- Verbal and written communication
- Client support
- Team collaboration and leadership
- Cash handling
- Staff training and development
- Daily workflows
- Shift leadership
- Customer service management
- Flexible schedule
Certification
- [Servsafe Certification] Training - [3/2/2024]
- [CPR Certification] Training - [4/7/2024]
Timeline
Chick Fil A Shift Leader
Chick-fil-A
08.2022 - 08.2025
Berkeley High School
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