Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Director of Operations
South Plains Food Bank
05.2021 - Current
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducting regular audit checks.
Oversaw day-to-day production activities in accordance with business objectives.
Developed systems and procedures to improve operational quality and team efficiency.
Mentored and coached team members to foster productive and engaging work environment.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mobile Pantry Driver Warehouse Worker
South Plains Food Bank
05.2014 - 05.2021
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Achieved safe driving records by consistently following traffic rules and regulations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Assisted in warehouse operations, contributing to overall team efficiency and productivity goals attainment.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Communicated with customers to provide delivery updates and confirm delivery locations.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Loaded, unloaded, and moved material to and from storage and production areas.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Conducted regular inspections and audits to check quality and verify inventory levels.
Helped train new employees in safe practices and warehouse procedures.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Retail Pickup Driver
South Plains Food Bank
08.2008 - 05.2014
Started South Plains Food Bank Retail Pickup
Developed strong relationships with donors, leading to increased and repeat donations.
Improved customer satisfaction by providing timely and efficient pickup services.
Enhanced route efficiency for faster pickups with thorough knowledge of local areas.
Maintained a clean and organized vehicle to ensure a pleasant experience for clients during pickups.
Maintenance Supervisor
Slaton Housing Authority
05.2000 - 08.2008
Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Improved tenant satisfaction by promptly addressing maintenance concerns and ensuring timely completion of work orders.
Developed preventative maintenance schedules to proactively address potential issues and minimize downtime for residents.
Coordinated with external contractors for specialized repairs, ensuring quality workmanship and cost-effective solutions.
Implemented safety protocols for the maintenance team, reducing workplace accidents and promoting a safe working environment.
Conducted regular inspections of property grounds and facilities to identify areas requiring attention or improvement.
Streamlined maintenance processes by implementing a centralized work order tracking system, improving response times and record-keeping accuracy.
Established strong relationships with tenants through regular communication channels, enhancing trust and rapport within the community.
Reduced energy costs by identifying inefficiencies in building systems and implementing sustainable upgrades as appropriate.
Collaborated with property management teams on capital improvement projects to enhance property value and curb appeal.
Maintained compliance with local building codes, regulations, and environmental standards through diligent oversight of all maintenance activities.
Oversaw inventory management processes for tools, equipment, supplies – ensuring optimal availability without excess stock levels.
Education
High School Diploma -
Slaton High School
Slaton
05.1988
Skills
Risk Mitigation
Process Improvements
Strategic Planning
Operational Efficiency
Quality Assurance
Team Leadership
Logistics Coordination
Conflict Resolution
Project Management
Supply Chain Management
Inventory Control
Decision-Making
Additional Information
United States Air Force Veteran
Timeline
Director of Operations
South Plains Food Bank
05.2021 - Current
Mobile Pantry Driver Warehouse Worker
South Plains Food Bank
05.2014 - 05.2021
Retail Pickup Driver
South Plains Food Bank
08.2008 - 05.2014
Maintenance Supervisor
Slaton Housing Authority
05.2000 - 08.2008
High School Diploma -
Slaton High School
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