Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
COMMUNITY INVOLVEMENT
PROFESSIONAL DEVELOPMENT
Generic

Bradley Russell

Woodstock,IL

Summary

Versatile professional with a proven track record of delivering positive results. Practiced collaborator adept at working with others to achieve shared goals. Compassionate relationship builder who fosters positive rapport with others to understand their needs and offer assistance. Natural communicator proficient at distilling complex ideas into easily understandable pieces of information. Problem solver who utilizes active listening and analytical thinking skills to understand issues and find effective solutions. Empathetic person with a passion for helping others and strong experience providing direct counseling and support to people going through trauma and difficult situations.

Overview

20
20
years of professional experience

Work History

Lead Client Support and Service Coordinator

Volunteers of America of Illinois
05.2025 - Current
  • Promoted to lead the launch and oversight of a new state-funded Forensic Permanent Supportive Housing pilot program designed for justice-involved forensic consumers. The Population served was diagnosed with serious mental illness and are found Unfit to Stand Trial to obtain and maintain housing & receive case management.
  • Developed the program from inception, including intake processes, service models, training manuals, policies, housing transition plans, and case management protocols rooted in trauma-informed care, harm reduction, and motivational interviewing.
  • Lead community engagement strategies to build partnerships with landlords, housing providers, health care providers and fitness restoration teams; establish housing pipelines and coordinated wraparound services for consumers
  • Supervise staff; conduct case conferencing, mentor new and current VOA staff, and ensure quality service delivery and documentation compliance.
  • Conduct file reviews with the VP of Quality Control to ensure thorough, transparent, and grant-compliant documentation in Electronic Health Record
  • Provide direct care to high acuity clients identify barriers to housing and develop individual service plans designed to overcome their challenges
  • Oversaw full office setup, including design, ordering furniture, supplies, and creating a trauma informed environment for program launch.

Client Support & Service Coordinator

Volunteers of America of Illinois
10.2024 - Current
  • Worked collaboratively as a part of a team to provide quality service delivery to clients
  • Delivered problem solving skills to reduce barriers impacting client recovery
  • Advocated to obtain psychiatric medication and use of Medication Administration Record to increase medication adherence and tracking
  • Facilitate psychoeducational groups to program participants
  • Provided peer and client support for individuals with mental illness and/or substance abuse challenges

Community Support Specialist

Thresholds
08.2022 - 09.2024
  • Worked collaboratively on a team to provide supportive interventions to 60+ adults with severe and persistent mental illness through case
  • Completed annual comprehensive mental health assessments (IM+CANS) and develop individual treatment plans for LPHA review
  • Taught independent and community living skills as well as the development of functional, interpersonal, support system and coping skills
  • Completed required documentation in a timely manner, exceeding agency standards
  • Actively advocated with treatment providers for clients to receive optimal care
  • Implemented Evidence-Based practices into treatment interventions
  • Served as the CRSS (without certification) on the Community Support Team

Housing Operations Manager

The Last Chance House
07.2023 - 08.2024
  • Managed daily operations of the facility and program residents
  • Mentored men who are dual diagnosed and guided the residents in their recovery process
  • Provided case management to residents to connect the participant with health care and community resources
  • Participated in screening and intake of potential residents
  • Supervised residents ensuring proper adherence to house rules & guidelines
  • Managed accounts of rent and monthly budget expenses
  • Collaborated with board members to ensure daily operations are efficient, generate revenue, and continue to provide temporary housing solutions for men in recovery

Customer Service Representative

American Ad Bag
03.2022 - 08.2022
  • Managed large amounts of incoming calls/emails, processed and shipped orders via UPS, FedEx and USPS
  • Identified and assessed customers' needs to achieve satisfaction
  • Provided accurate, valid, and complete information by using the right methods/tools taught
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
  • Greeted customers warmly and ascertained problem or reason for calling
  • Cross sold products and services

Market Sales Associate

Allstate
12.2021 - 03.2022
  • Utilized my community connections to generate sales and develop a network of referrals - comfortable being actively involved in the community and reaching out to my natural market as well as bringing in new customers
  • Established a target customer base by using best practices in sales and customer relationship-building
  • Plan, implement and manage processes to achieve customer satisfaction, sales growth goals, and targets
  • Partnered with Allstate Sales Leaders in developing myself & plan to sell new policies
  • Managed inbound sales calls and closed sales

Mobile Sales Consultant

Mobile Generation
10.2020 - 07.2021
  • Connected with customers to initiate sales, listening to customer needs and providing recommendations on the best possible solutions
  • Collaborated with other salespeople and store management to drive revenue and increase customer satisfaction
  • Generated $31K in profit in 20 days and led the store for four consecutive months in total sales, new business, and customer satisfaction
  • Ranked in the top 5 sales representatives in the district for February 2021
  • Received a perfect 10 out of 10 customer satisfaction rating from clients by delivering outstanding service.

Mental Health Homeless Street Outreach

Kalihi-Palama Health Center
11.2018 - 05.2019
  • Oversaw the organization’s walk-in clinic, providing needed services to homeless individuals
  • Guided participants through medical and mental health service processes to ensure they received the services needed
  • Successfully secured Housing Vouchers that provided much needed housing to the most vulnerable
  • Aided participants with important life steps such as signing up for health insurance and obtaining vital documents (Social Security Card, State ID, Birth Certificate)
  • Carefully completed VI-SPDAT PATH Intake Forms, HMIS ESG/COC Family Intake Forms, and PATH EXIT Forms, confirming accurate and up to date information
  • Utilized HMIS-HUD Exchange to better track information on homeless populations, coordinate care, and share information with other social workers and the federal government to inform policy and planning decisions

Foreign Expert Teacher

Education First
11.2015 - 12.2016
  • Relocated to China for 1 year to submerse myself in unique, foreign, challenging culture to test my adaptability and problem-solving skills
  • Prepared detailed lesson plans to teach English as a second language to students.
  • Communicated with and listened to students to find the best teaching methods that drove positive learning experiences.
  • Administered tests, corrected work, and prepared progress reports and assessments for students and parents

Education

Bachelor of Arts - Management, Business Administration

University of Illinois
Springfield, IL
01.2007

Skills

  • Empathy & Emotional Intelligence
  • Resilience & Stress Tolerance
  • Creative Problem Solving
  • Active Listening
  • Self-Motivation & Drive
  • Communication & Collaboration
  • Leadership
  • Self-Awareness & Motivation Skills
  • Conflict Resolution
  • Prioritization & Planning
  • Strong Verbal & Written Communication
  • Relationship Building
  • Counseling
  • Case Management
  • Adaptability
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Workspace (Docs, Sheets, Gmail, Drive)
  • Adobe Acrobat
  • Zoom / Microsoft Teams / Google Meet
  • Salesforce
  • EHR/EMR systems (eg, SmartCare, EchoVantage)
  • CRM Software

Accomplishments

  • Successfully Managed a Caseload of 25+ Clients While Maintaining Quality Service Documentation Volunteers of America 10/2024 - 04/2025
  • Led a Team Project that Improved Client Engagement and Retention Volunteers of America Date: 01/2025
  • Received 'Salesperson of the Year' for outstanding Sales Performance Smith Medical Partners 02/2014
  • Designed and implemented a weekly life skills group for clients Volunteers of America 03/2025
  • AWARD/ACHIEVEMENT Organization Date

Timeline

Lead Client Support and Service Coordinator

Volunteers of America of Illinois
05.2025 - Current

Client Support & Service Coordinator

Volunteers of America of Illinois
10.2024 - Current

Housing Operations Manager

The Last Chance House
07.2023 - 08.2024

Community Support Specialist

Thresholds
08.2022 - 09.2024

Customer Service Representative

American Ad Bag
03.2022 - 08.2022

Market Sales Associate

Allstate
12.2021 - 03.2022

Mobile Sales Consultant

Mobile Generation
10.2020 - 07.2021

Mental Health Homeless Street Outreach

Kalihi-Palama Health Center
11.2018 - 05.2019

Foreign Expert Teacher

Education First
11.2015 - 12.2016

Bachelor of Arts - Management, Business Administration

University of Illinois

COMMUNITY INVOLVEMENT

  • McHenry County, 2023, 2025, Participated in Neighborhood Clean-up Initiatives, Volunteered Distributing Narcan & Education Materials
  • Thresholds, 2022-09, 2024-08, Collaborated With Probation Officers, Hospitals, and Shelters to ensure Continuity of Care, Assisted With Landlord Outreach to Identify Housing Opportunities for Individuals with a Criminal Record

PROFESSIONAL DEVELOPMENT

  • SAMSHA SOAR Training Certified April 2025
  • SAMSHA – Online Education Modules
  • SUICIDE PREVENTION & ASSESSMENT Jan 2024 Thresholds, Crystal Lake, IL
  • COGNITIVE BEHAVIORAL THERAPY Dec 2023 Thresholds, Crystal Lake, IL
  • INTEGRATIVE DUAL DIAGNOSIS Thresholds, Crystal Lake, IL July 2023

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