Bradley Sacs
Phoenix,AZ
Summary
Motivated former Incident Expert known for having great organizational, communication and leadership skills. Gifted at working with all types of customers, co-workers and management officials. Looking for a new leadership role where hard work and dedication will be highly valued.
Overview
27
27
years of professional experience
Work History
Incident Expert
GM Cruise
Phoenix, AZ
12.2021 - 02.2024
- Troubleshooting technical issues faced by autonomous vehicles.
- Assisted Cruise's autonomous vehicles in navigating their surroundings.
- Developed detailed write-ups for scenarios requiring extra assistance from the Cruise Engineering team.
- Recognized patterns and categorized support issues accurately.
- Conducted thorough testing procedures on software and systems to ensure optimum performance.
- Utilized various software and tools to streamline processes and optimize performance.
Legal Administrative Specialist
Department of Veterans Affairs
Phoenix, AZ
02.2020 - 04.2022
- Maintained knowledge of the laws, regulations, policies and rules of the Veteran Benefits Administration.
- Applied complex regulations, policies and rules to facts of a claimant's questions and claims.
- Effective in communicating verbally and in writing complex and technical information.
- Exercised emotional intelligence in stressful situations such as volatile claimants and other interactions.
- Cooperating with others by functioning as a team member to enhance resolution of claims and customer service.
- Effectively managed time to complete tasks within assigned deadlines and to handle multiple tasks simultaneously.
Transportation Security Officer
Transportation Security Administration
Phoenix, AZ
11.2006 - 02.2020
- Upheld strong customer service standards while completing screenings.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Completed routine and incident-related documentation.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Trained new employees on their job duties with minimum level of frustration and training friction.
- Interviewed potential participants to determine eligibility.
Assistant Manager
Ace Color
Coral Springs, FL
01.2006 - 04.2006
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Property Manager
Shurgard Storage Centers
Bellevue, WA
02.2005 - 12.2005
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Escalated critical issues to property manager to ensure immediate resolution.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in property database.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Lamination Department Manager
The Corporate Image
Seattle, WA
03.1997 - 12.2004
- Established and maintained good relations with customers, vendors and transport companies.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Generated warehouse shipping documents, packing lists and invoices.
Education
High School Diploma -
The Woodhall School
06.1999
Skills
- Goal-oriented
- Team Supervision
- Workforce Management
- Communication
- Relationship building
- Conflict resolution
- High level of Emotional Intelligence
- Processes and procedures
- Training and development
- Planning & organizing
Additional Information
COVID-19 Vaccinated
Timeline
Incident Expert
GM Cruise
12.2021 - 02.2024
Legal Administrative Specialist
Department of Veterans Affairs
02.2020 - 04.2022
Transportation Security Officer
Transportation Security Administration
11.2006 - 02.2020
Assistant Manager
Ace Color
01.2006 - 04.2006
Assistant Property Manager
Shurgard Storage Centers
02.2005 - 12.2005
Lamination Department Manager
The Corporate Image
03.1997 - 12.2004
High School Diploma -
The Woodhall School
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