Bradley Schwartz
Brookhaven,GA
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet goals. Experienced in successfully matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Senior Director of Operations
CRH Anesthesia- CRH Medical Corporation
04.2022 - Current
- Responsible for a portfolio that provides anesthesia services for roughly 200,000 cases at 30 sites of service in 7 states, generating $50,000,000 in revenue and $14,000,000 in EBIDTA
- P&L management of 19 separate anesthesia practices as well as actively track and monitor KPIs to ensure the portfolio is operationally efficient and financially sound
- Leads a team of 7 operators located within assigned markets
- Collaborate with Business and Corporate Development to locate potential leads, provide operational and financial feedback, and engage directly with future partners to ensure continued growth within my assigned markets
- Act as project manager and operational leader for acquisitions, De Novos, and staffing arrangements
- Develop long-term strategies for scaling anesthesia business by ensuring financial and operational feasibility to meet the ever-changing healthcare market
- Act as operational leader within the anesthesia division to work in partnership with internal stakeholders such as HR, IT, RCM, finance, credentialing, and recruitment
- Partners with staffed providers, physician partners, Ambulatory Surgery Center administrative and clinical leadership to improve processes, workflows, and efficiency
- Present operational and financial data and updates at board meetings with our physician partners
- Oversee and create financial and operational analyses such as business cases, rate increases, and strategic staffing changes
Director of Operations
CRH Anesthesia- CRH Medical Corporation
08.2019 - 04.2022
- Acted as leader in charge and business owner within assigned portfolio responsible for all day-to-day operations which included 15 sites of service between 9 anesthesia practices
- Oversaw the schedules, staffing, and responsibilities of staff for practice locations, as well as worked with recruitment to interview, hire, and coordinated training/orientation of anesthesia providers for practice locations
- Successfully worked with Business Development to operationally integrate 9 new anesthesia practices which included joint ventures, full acquisitions, De Novos, and staffing agreements
- Served as operational leader to lead a managed service arrangement comprising of 14 endoscopy centers throughout metro Atlanta and helped stabilize a dysfunctional, unorganized, and operationally unsound practice
- Worked collaboratively and cooperatively with leadership staff throughout the various surgery centers to resolve any issues, improve processes, and ensure the continued success of the practice
Senior Consultant, Strategy and Operational Improvement
The Southeast Permanente Medical Group
09.2018 - 08.2019
- Collaborated with Executive Leadership to establish performance metrics and goals that align with KPGA regional strategy, created dashboards for monthly Specialty Department Performance Review Meetings with Executive Leadership, as well as designed the meeting material and agenda, lead, and followed-up on all action items to ensure the success of those and all additional meetings
- Served as a broad-based business advisor/consultant and project manager on strategic and performance improvement initiatives; cross-functional and cross-department clinical operational projects in collaboration with medical group and operational leadership, and health plan partners
- Responsible for independently building on-going relationships and proactively thought partnering with key stakeholders across the organization to address organizational and specialty improvement areas
- Identified opportunities within specialties to improve access, collaboration, and efficiency
- Worked with physician and business operations leadership in multiple specialties to create workflows, system changes, and curb physician behavior in order to seek ways to reduce EMG referrals from Primary Care due to a growing backlog, which netted an ROI of $65,000 and saved over 400 appointments for 2019
- Acted as an important member of the Emory Integration Team and lead, project managed, and provided leadership to the Medical Group Operations Workgroup that ultimately led to a successful move to Emory hospitals
- Created business cases to find opportunities to internalize procedures or sub-specialty departments to reduce outside spend and ensure resources are being utilized properly such as bone marrow biopsies, wire localizations, and fecal microbiota transplantation; if business case is positive, lead all aspects of the internalization
Senior Consultant, Clinical Operations
The Southeast Permanente Medical Group
09.2016 - 09.2018
- Developed a strategic growth plan using key access metrics, referral trends, and supply/demand analyses to ensure appropriate access within the specialty care departments
- Conduct weekly collaboration meetings with the Physician Directors, Business Ops Managers, and Operational Leadership to review key metrics and pull necessary levers based on data to improve access
- Drove a strategic initiative to manage membership growth by implementing referral pools across all specialty departments to coordinate care that resulted in 'Right Patient, Right Provider, Right Time.'
- Successfully led the alignment of processes of the Congestive Heart Failure (CHF) Program which resulted in optimal care coordination and more efficient workflows
- Manage the Physician Collaborators project portfolio to find inefficiencies and opportunities that successfully bridge the gap between ambulatory medicine and specialty care
- Created and implemented a cataract surgery business case that shifts the medical clearance and H&P from a PCP to Nurse Practitioner that will result in a $793,867 savings over three years
- Participated as a key member of the KPGA Specialty Care Delivery System Planning Workgroup that developed the strategic comprehensive 10-year growth plan for all specialties
- Acted as lead consultant on the performance improvement initiative that eliminated a substantial backlog of cataract surgeries within the procedure suites
- Project managed a highly visible strategic initiative to redesigned and standardized the surgery scheduling process to ensure sufficient OR access, remove inconsistencies, and accurately monitor appropriate metrics which successfully led to improved block time utilization
- Created gap analysis to compare number of visit types, symptoms, and procedures that were not allowed to be scheduled by the Contact Center per scheduling guidelines that ultimately led to increased appointment availability within specialty departments
- Developed and managed a performance improvement initiative for urgent and emergent referrals that redesigned workflows which decreased average days from referral generated to appointment date by 32.2% and 23.3% respectfully and increased % of referrals booked within standard by 17.4%
Supervisor of Business Operations
The Emory Clinic
12.2014 - 09.2016
- Supervised 16 medical secretaries that were responsible for supporting the MDs, providing excellent customer service, scheduling surgeries, and ensuring scheduling optimization
- Responsible for operational leadership within the clinic and participated as a leading member of the strategic patient experience team which led to improved processes, workflows, and patient care
- Created and implemented a new process and monitoring system that led to drastic improvement in overall monthly patient satisfaction scores within the Spine Center and was the only department to meet or exceed their annual goal within The Emory Clinic
- Responsible for successfully implementing and maintaining the Waits and Delays App, which resulted in increased patient satisfaction scores
- Acted as project leader for the Spine Center on the Master Schedule Optimization Initiative that analyzed patient scheduled appointment times and implemented several system and operational changes resulting in decreased patient wait times
- Created and managed the Orthopaedics, Sports, and Spine monthly dashboard to analyze trends and create dialogue between front line staff and leadership that led to increased collaboration between the two parties
- Responsible for patient feedback and problem resolution
Operations Analyst I
The Emory Clinic
02.2014 - 12.2014
- Graduated from the Operations Development Program, which focused on enhancing the efficiency of business operations, and developed business knowledge within Emory’s academic practice
- Used data analytics and forecasting to develop contact center agents’ schedules for eight sections within Patient Access to ensure the proper number of agents were available during peak hours of the day
- Responsible for reporting relevant metrics for all of Patient Access, as well as analyzed data to detect trends to make recommendations on how to improve deficiencies and improve agent performance
- Facilitated the implementation of Guided Scheduling within Cerner that matched patients with the correct physician team
- Compared new and experienced call center agents’ performance to detect variation between departments, as well as call center locations, and developed a template that is used on a quarterly basis to ensure standards are met
- Assessed key measurements of the Internal Medicine and Primary Care call center, which resulted in improved service levels and employee satisfaction
Education
MBA - Health Administration
Georgia State University
Atlanta, GA06.2016
Maters of Health Administration -
Georgia State University
Atlanta06.2016
Bachelor of Science - Biology
University of Georgia
Athens, GA06.2006
Skills
Operational Excellence
Logistics Management
Workforce Planning
Operational Efficiency
Timeline
Senior Director of Operations
CRH Anesthesia- CRH Medical Corporation
04.2022 - Current
Director of Operations
CRH Anesthesia- CRH Medical Corporation
08.2019 - 04.2022
Senior Consultant, Strategy and Operational Improvement
The Southeast Permanente Medical Group
09.2018 - 08.2019
Senior Consultant, Clinical Operations
The Southeast Permanente Medical Group
09.2016 - 09.2018
Supervisor of Business Operations
The Emory Clinic
12.2014 - 09.2016
Operations Analyst I
The Emory Clinic
02.2014 - 12.2014
MBA - Health Administration
Georgia State University
Maters of Health Administration -
Georgia State University
Bachelor of Science - Biology
University of Georgia
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