Bradley Scott
BASTION & BRIDGE READINESS GROUP
Carthage,TN
28
years of professional experience
Results-oriented Operations Executive with 25 years of leadership in service management and logistics. Transformed underperforming divisions into efficient operations across multiple states. Developed scalable customer experience frameworks and directed cross-functional remote teams in regulated environments.
Work History
Founder & Principal Consultant (Venture Development / Advisory)
1 Year 7 Months- Architecting an operational consultancy framework focused on entity risk mitigation, business continuity, and physical infrastructure readiness.
- Executed pilot vulnerability assessments, hazard audits, and risk models to create standard operating procedures for commercial assets.
- Designed multi-layered data security blueprints and physical safety protocols to enhance operational resilience during critical disruptions.
- Developed project lifecycle templates for infrastructure restoration, integrating labor-hour forecasting models and vendor management protocols.
Director of Service – Order Processing
2 Years- Analyzed service metrics to identify trends, driving strategic initiatives that improved response times and reliability.
- Conducted regular performance reviews, mentoring team members to achieve professional growth and enhanced capabilities.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in a professional and timely manner.
- Collaborated with cross-functional teams to optimize resource allocation and project timelines.
Regional Service Manager – Mid-South Region
4 Years- Managed 11 regional branches across 4-state territory (TN, KY, AR, AL), overseeing 35–45 direct reports including branch managers and technical leads to ensure operational alignment.
- Directed high-volume field operations and complex logistics across major metropolitan markets (including Nashville, Louisville, and Memphis), optimizing inventory controls and resource allocation.
- Acted as the final escalation point for complex service issues, rebuilding client trust and establishing standardized QA protocols across all 11 branches.
- Mentored and trained service teams, fostering a culture of continuous improvement and professional growth.
- Developed and implemented strategic service initiatives to improve operational workflows across multiple locations.
- Led regional service operations to enhance customer satisfaction and service delivery efficiency.
- Analyzed service performance metrics to identify trends and drive enhancements in service quality and responsiveness.
- Conducted annual site assessments, created branch/location specific emergency preparedness plans, performed safety drills, & maintained records
Service Manager – Nashville Branch
3 Years- Led cross-functional teams to implement process improvements, boosting operational efficiency and customer satisfaction.
- Developed training programs for staff, fostering skill development and enhancing team performance.
- Analyzed service metrics to identify trends, driving strategic initiatives that improved response times and reliability.
- Conducted regular performance reviews, mentoring team members to achieve professional growth and enhanced capabilities.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in a professional and timely manner.
Rehab Director / Division Manager
7 Years- Advanced from entry-level field technician to Division Manager over a 16-year tenure, maintaining full P&L accountability.
- Led a cross-functional team of 10–15 clinical, technical, and logistics professionals.
- Built and managed dispatch routing and maintenance schedules.
- Developed technical training pipelines and QA benchmarks to enhance turnaround times and customer satisfaction metrics across the branch.
Technical Service Supervisor
6 Years- Led cross-functional teams to enhance technical support processes and improve customer satisfaction.
- Implemented best practices for troubleshooting and resolving complex technical issues efficiently.
- Streamlined workflows to reduce response times for technical inquiries, improving overall operational efficiency.
- Monitored work procedures, work schedules and expedited workflow.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
Rehab Technician
3 Years- Assisted in patient rehabilitation activities, ensuring adherence to established protocols.
- Maintained and sanitized rehabilitation equipment for optimal safety and performance.
- Led initiatives to improve compliance with safety standards and regulatory requirements.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Conducted regular equipment maintenance checks, ensuring optimal functionality during therapy sessions.
- Demonstrated excellent communication skills when explaining complex concepts to both patients and family members alike.
- Improved patient satisfaction with compassionate and attentive care.
- Enhanced patient mobility by guiding them through prescribed exercises.
- Facilitated patient learning and adaptation of assistive devices for improved daily living.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Education
High School Diploma
Skills
Operational consultancy
Logistics optimization
Zone operations management
Customer experience management
Talent management
Team leadership
Strategic thinking
Compliance management
Timeline
Founder & Principal Consultant (Venture Development / Advisory)
BASTION & BRIDGE READINESS GROUP
01.2025 - CurrentRead More
Director of Service – Order Processing
NUMOTION
01.2022 - 01.2024Read More
Regional Service Manager – Mid-South Region
NUMOTION
01.2018 - 01.2022Read More
Service Manager – Nashville Branch
NUMOTION
01.2015 - 01.2018Read More
Rehab Director / Division Manager
ED MEDICAL INC.
01.2008 - 01.2015Read More
Technical Service Supervisor
ED MEDICAL INC.
01.2002 - 01.2008Read More
Rehab Technician
ED MEDICAL INC.
01.1999 - 01.2002Read More
McGavock Comprehensive High
High School Diploma
Read More