Bradley Shafer
Findlay,OH
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Labor Worker
Tjd Industrial Services
Findlay, OH
12.2020 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Directed traffic away from hazardous locations to protect team members and general public.
- Blended exterior paints and correctly matched trim colors.
- Offered exceptional customer service to all guests.
Customer Service Representative
Border Magic Landscaping Service
Leipsic, OH
04.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Industrial Painter
Colonial Surface Solutions Inc.
Columbus Grove, OH
03.2018 - 01.2019
- Led crew of 3 painters and provided mentoring to each, offering assistance wherever needed.
- Painted surfaces using brushes, spray guns and paint rollers.
- Executed work orders for painting team as part of larger project schedule.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
- Primed, painted, varnished and lacquered walls and surfaces.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Obtained correct dimensions and specifications by properly measuring areas.
- Mixed and matched paints according to customer specifications.
- Selected proper amount and type of thinners and accelerant to be used for specific jobs.
Education
Associate Degree in Human Resources - Human Resources Management
James A Rhodes State College
Lima, OHHigh School Diploma -
Miller City High School
Miller City, OH05.2017
Skills
- Situational Awareness
- Punctual and Dependable
- Team Player
- Demolition and Destruction
- Staffing Documentation Maintenance
- Processing Personnel Records Compilation
- Relationship Building
Certification
- Fork Lift, TJD Industrial Services
- Telescopic Boom Lift
- Confined Space
Timeline
Labor Worker
Tjd Industrial Services
12.2020 - Current
Industrial Painter
Colonial Surface Solutions Inc.
03.2018 - 01.2019
Customer Service Representative
Border Magic Landscaping Service
04.2014 - Current
Associate Degree in Human Resources - Human Resources Management
James A Rhodes State College
High School Diploma -
Miller City High School