Bradley Skinner
Millbrook
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service and sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Sales Customer Service Rep
Eagle Cigar, Eagle Vape
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Rep
Williams-Sonoma
10.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Forklift Operator
Jr Smith Manufacturing
02.2022 - 10.2022
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using skill and technique.
- Packed items into appropriate containers for shipment.
- Manually counted Number of picked and packaged orders for any loss.
(SSR) Sales and Service Representative
Cintas
08.2014 - 06.2021
- Liaison at Hyundai motor manufacturer for Cintas.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Trained staff on operating procedures and company services.
- Stocked shelves and managed inventory through use of spreadsheet.
- Responded proactively and positively to rapid change.
- Communicated professionally with colleagues, freelancers and clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Pool Technician
All Seasons
03.2013 - 07.2014
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Maintained clean, safe and appropriately stocked company vehicle.
- Educated customers in proper pool operation and maintenance resulting in pristine clean and clear water.
- Worked with all types of weather and ground conditions.
- Completed over 20-25 pools daily with many different installations according to strict schedules, inventories and customer needs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Ironwork/ Relief Ironworking Foreman
GT Steel
10.2010 - 03.2013
- Operated equipment such as wielders, lull forklift, scissor lifts, boom lifts, and time to time 200' Crane on daily basis.
- Oversaw daily operations at site, keeping team production moving at optimal pace by reading blueprints and making hang lists.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Science - Industrial Maintenance Technology
H. Councill Trenholm State Community College
Montgomery, AL11.2008
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Creative Problem Solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Membership Inquiries and Renewals
- Team-Oriented and Cooperative
- Inventory Management
- Invoice Preparation and Processing
- Understanding Customer Needs
Timeline
Sales Customer Service Rep
Eagle Cigar, Eagle Vape
08.2023 - Current
Customer Service Rep
Williams-Sonoma
10.2022 - 02.2023
Forklift Operator
Jr Smith Manufacturing
02.2022 - 10.2022
(SSR) Sales and Service Representative
Cintas
08.2014 - 06.2021
Pool Technician
All Seasons
03.2013 - 07.2014
Ironwork/ Relief Ironworking Foreman
GT Steel
10.2010 - 03.2013
Associate of Science - Industrial Maintenance Technology
H. Councill Trenholm State Community College
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